Junior Operations Analyst

Back on Track! Solutions; Ruddington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading data and technology company in the UK is seeking a Junior Operations Analyst to provide operational support at their Nottingham center. The role involves monitoring live services, handling client calls, and processing incidents. Ideal candidates will have a strong desire to develop IT operations skills and experience in client support. The company offers a great compensation package, including benefits like Bupa healthcare and 25 days of annual leave.

Benefits

Great compensation package

Discretionary bonus plan

Core benefits including pension

Bupa healthcare

25 days annual leave

Additional leave purchase option

Qualifications

• Desire to develop IT Operations skills with on-the-job support.
• Experience in client support (internal or external).
• Active interest in technology.
• Willingness to work in an office-based role.

Responsibilities

• Perform monitoring of live services, applications and infrastructure.
• Call handling from internal and external clients.
• Log and process incidents according to the Incident Management process.
• Respond to and act on events received according to a knowledge article.
• Ensure appropriate prioritization of incidents.
• Participate in post-incident reviews following a major event.
• Contribute to the improvement of the Operations Centre.

Skills

Desire to develop IT Operations skills

Experience in client support

Active interest in technology

Willingness to work in an office-based role

Tools

ServiceNow

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

Job Description

We are recruiting for a Junior Operations Analyst to join our UKI IT Operations Team who help provide centralized control and monitoring of our critical operations by managing the operational health of the environment.

This is an office-based role at our UKI Operations Centre in Fairham House, Nottingham.

You will join an existing rotational shift pattern reporting to an Operations Shift Manager. Working in this small team, you will help with providing L1 and L1.5 support to both internal and external customers. The following are the typical activities performed by a Junior Operations Analyst.

Responsibilities

• Perform monitoring of live services, applications and infrastructure.
• Call handling from internal and external clients.
• Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents.
• Respond to and act on events received according to the directions given within a corresponding knowledge article, and escalate to the next tier of support when no resolution can be achieved by the Operations Centre.
• Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches.
• Participate in post incident reviews following a major event/incident.
• Contribute to the improvement of the Operations Centre and the technical service it delivers.

Qualifications

Must Have Capabilities

• Desire to develop IT Operations skills with on the job support.
• Experience in client support (internal or external).
• Active interest in technology.
• Willingness to work in an office-based role.

Desirable Capabilities

• Experience with ITIL processes.
• Experience dealing with technology‑related issues.
• Familiarity with service management tools such as ServiceNow.

Benefits Package

• Great compensation package and discretionary bonus plan.
• Core benefits including pension, Bupa healthcare, ShareSave scheme and more.
• 25 days annual leave with eight bank holidays and three volunteering days. Additional annual leave can be purchased.

Equal Opportunity and Affinity

Experian is proud to be an Equal Opportunity and Affinity Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.