Junior Operations Analyst

Experian; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global data and technology company in Nottingham is seeking a Junior Operations Analyst to join their IT Operations Team. You will monitor live services, handle client calls, and manage incidents. Ideal candidates have a strong desire to grow in IT, experience in client support, and an interest in technology. The role offers a competitive benefits package including a discretionary bonus and generous annual leave.

Benefits

Great compensation package and discretionary bonus plan

Core benefits include pension and healthcare

25 days annual leave with 8 bank holidays

Qualifications

• Desire to develop IT Operations skills with on-the-job support.
• Experience in client support (internal or external).
• Active interest in technology.
• Willingness to work in an office-based role.

Responsibilities

• Perform monitoring of live services, applications, and infrastructure.
• Handle calls from internal and external clients.
• Log and process incidents according to the Incident Management process.
• Respond/action events received based on directions given.
• Ensure appropriate prioritization of incidents.
• Participate in post-incident reviews.
• Contribute to the improvement of the Operations Centre.

Skills

Desire to develop IT Operations skills

Experience in client support

Active interest in technology

Willingness to work in an office-based role

Tools

ServiceNow

Job description

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We are recruiting for a Junior Operations Analyst to join our UK&I IT Operations Team who help provide centralized control and monitoring of our critical operations by managing the operational health of the environment.

This is an office-based role at our UKI Operations Centre in Fairham House, Nottingham.

You will join an existing rotational shift pattern reporting to an Operations Shift Manager. Working in this small team, you will help with Providing L1 and L1.5 support to both internal and external customers. The following will be the typical activities performed by a Junior Operations Analyst:

• Perform monitoring of live services, applications and infrastructure.
• Call handling from internal and external clients
• Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents.
• Respond/Action events received according to the directions given within a corresponding knowledge article, and escalated to the next tier of support where no resolution by Operations Centre is possible.
• Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches.
• Participate in post incident reviews following a major event/incident
• Contribute to the improvement of the Operations Centre and the technical service which it delivers.

Qualifications

Must have capabilities:

• Desire to develop IT Operations skills with on the job with support.
• Experience in client support (internal or external).
• Active interest in technology.
• Willingness to work in an office-based role.

Desirable capabilities:

• Experience with ITIL processes.
• Experience dealing with technology-related issues.
• Familiarity with service management tools such as ServiceNow.

Additional Information

Benefits package includes:

• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and Affinitive Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.