Junior Operational Excellence Lead

Pioneering People; City Of London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A growing organization in healthcare is seeking a proactive Junior Operational Excellence Lead to coordinate client relationships and event logistics. This 9-month maternity cover role offers a competitive salary of up to £35,000 and the potential for permanence. Ideal candidates will have experience in client-facing roles, excellent organizational skills, and advanced MS Office capabilities. Enjoy flexible working hours and the chance to make a difference in how healthcare clients engage with patients worldwide. Join us for a rewarding opportunity!

Benefits

Competitive Salary up to £35,000

Fully Remote

Company Laptop & Line included

Flexible Working Hours

28 Days Leave + up to 10 Days Paid Sick Leave

Supportive team environment

Qualifications

• Experience in account management, event management, or other client-facing roles.
• Impeccable attention to detail and exceptional organisational skills.
• Strong written and verbal communication.

Responsibilities

• Build strong relationships with clients and stakeholders via regular video calls.
• Coordinate every detail of live events — ensuring flawless end-to-end delivery.
• Assist with planning and logistics.
• Gather feedback and prepare insightful reports for clients.
• Maintain clear, organised client files for seamless team collaboration.
• Support Client Success Managers in nurturing long-term client relationships.

Skills

Account management

Event management

Client-facing roles

Attention to detail

Communication skills

Problem-solving skills

Advanced MS Office skills

Education

Tertiary / higher education qualification

Job description

Junior Operational Excellence Lead (9-Month Maternity Cover, Potential to Go Permanent!)

Remote (Monthly London Meetup) | Up to £35,000 DOE

Are you a natural organiser with a passion for creating unforgettable experiences?

Do you thrive in fast-paced environments where no two days are the same?

Ready to join a company that’s transforming how the world understands life‑limiting health conditions?

A Life in a Day is looking for a switched‑on, proactive Junior Operational Excellence Lead — someone who’s energised by variety, loves building relationships, and is excited to play a key role in delivering immersive, empathy‑building experiences for global healthcare clients.

This is a 9‑month maternity cover … but with our rapid growth, there’s real potential for this role to become permanent.

About A Life in a Day

We’re a multi‑award‑winning organisation on a mission. Through our innovative, app‑based simulations, we help participants step into the shoes of people living with life‑limiting health conditions.

Since 2018, we’ve tripled revenue, partnered with major global pharma brands, and established ourselves as leaders in experiential learning for healthcare.

Join us and your work will directly shape the way clients understand, empathise with, and support patients worldwide.

Why You’ll Love Working With Us :

• Competitive Salary up to £35,000
• Fully Remote (with one monthly London meet‑up)
• Company Laptop & Line included
• Flexible Working Hours — core hours are 9–6, but we trust you to manage your time
• 28 Days Leave + up to 10 Days Paid Sick Leave
• A supportive, friendly, and driven team who genuinely love what they do

Key Responsibilities of the Junior Operational Excellence Lead :

• Build strong relationships with clients and stakeholders via regular video calls
• Coordinate every detail of live events — ensuring flawless end‑to‑end delivery
• Assist with planning and logistics: think booking actors, contractors, facilitators
• Gather feedback and prepare insightful reports for clients and the sales team
• Maintain clear, organised client files for seamless team collaboration
• Support Client Success Managers in nurturing long‑term client relationships

If you love being the person who keeps everything running smoothly, this is your moment.

What You’ll Bring :

• Experience in account management, event management, or other client‑facing roles
• Confidence dealing with diverse stakeholders — clients, suppliers, senior teams
• Impeccable attention to detail and exceptional organisational skills
• Strong written and verbal communication
• A proactive, analytical, problem‑solving mindset
• Experience managing external suppliers or partners
• Advanced MS Office skills
• A tertiary / higher education qualification

Who You Are :

• Self‑motivated and comfortable working remotely
• A natural multitasker who can juggle deadlines without breaking a sweat
• Clear, confident, and consistent in your communication
• Flexible — willing to work outside regular hours occasionally to support key events

Ready to Apply?

We’d love to hear from you! Send your CV and take the next step in joining a purpose‑driven, fast‑growing team.

Virtual interviews : January 15th & 16th

Shortlisted candidates will receive full details plus an engaging selection task.