Junior Operational Analyst

Bupa Occupational Health; Staines-upon-Thames; On-site; GBP 35,000 - 39,000; Full time

Job summary

A leading health organization is looking for a Junior Operational Analyst in Staines-upon-Thames. The role involves analyzing data related to telephony, webchat, and email, identifying performance gaps, and collaborating with teams to improve healthcare delivery. Candidates should have proficiency in coding languages such as SQL or Python, experience with data visualization tools, and an understanding of machine learning techniques. The job offers a competitive salary and numerous benefits, including health insurance and flexible working arrangements.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Onsite gyms or discounts

Family friendly benefits

Qualifications

• Proficient in at least one coding language and Microsoft Office suite.
• Experience with self-service dashboards is desirable.
• Ability to analyze and interpret data related to healthcare interactions.

Responsibilities

• Collect and analyze data related to telephony, webchat, and email.
• Identify performance gaps in healthcare service centers.
• Design data dashboards and visualizations for stakeholders.

Skills

SQL

SAS

R

Python

Microsoft Office (Excel, PowerPoint)

PowerBI

R Markdown

Tableau

Education

Academic knowledge of machine learning/statistical modeling

Tools

Snowflake SQL

Job description

Job Description

Junior Operational Analyst

Flexible on Location

There will be a requirement to attend a Bupa site (Staines / Manchester / London) at least twice a month.

Permanent Full Time (37.5 hours) Monday Friday.

Salary 35000 - 39000 depending on location and experience.

We make health happen.

Bupa has an ambition to become the worlds most customer centric healthcare organisation with an NPS of 80. To do that we need to have the best people helping us understand what our customers think of our products and services and what they want from us in the future.

As a Junior Data Analyst specialising in Operational Data within the Healthcare Industry you will be responsible for analysing interpreting and presenting data specific to telephony webchat and email contact.

You’ll help us make health happen by :

• Collecting analysing and interpreting data related to telephony webchat and email within the healthcare industry.
• Analyse interactions and KPIs within the healthcare service centres to identify performance gaps and to analyse how these could be addressed with the goal of improving customer satisfaction.
• Use data to provide insights into areas for improvement and recommend strategies to operational teams.
• Collaborate with other analysts and cross-functional teams to identify patterns and trends in customer behaviour that could lead to better healthcare delivery.
• Develop and maintain databases to store and manage critical operational data.
• Track and report on key performance indicators that support the healthcare service delivery goals.
• Design data dashboards and data visualizations to assist stakeholders in understanding and interpreting data trends.

Key Skills / Qualifications needed for this role :

• Proficient in at least one coding language (SQL SAS R Python) and Microsoft Office suite especially Excel and PowerPoint.
• Experience with self-service dashboards ideally using PowerBI / R Markdown / Python or Tableau.
• Academic applied knowledge of machine learning / statistical modelling techniques.
• Snowflake SQL experience would be beneficial.
• Ability to provide input into feedback on and follow a project schedule.

Before you apply for a vacancy please ensure your CV is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Advert will close once sufficient application numbers are received and this may be before any published closing date.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical to financial social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more :

25 days holiday increasing through length of service with option to buy or sell.

Bupa health insurance as a benefit in kind.

An enhanced pension plan and life insurance.

Onsite gyms or local discounts where no onsite gym available.

Various other benefits and online discounts.

Why Bupa

Were a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.

We encourage all of our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview / assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format please email :

Time Type :

Full time

Job Area :

Commercial & Analytics

Locations :

Angel Court London Bupa Place Staines - Willow House

Required Experience :

Junior IC

Key Skills

Business Development, Anti Money Laundering, Accounts Reconciliation, Landscaping, CNC, Communication

Employment Type :

Full-Time

Experience :

years

Vacancy :

1

Monthly Salary Salary : 35000 - 39000