Junior Network Smart Hands Engineer

Capgemini; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology firm is seeking a Network Smart Hands Support Technician in London. This role involves providing on-site technical support for network infrastructure, troubleshooting issues, and collaborating with remote teams. Ideal candidates will possess a strong understanding of networking principles and excellent communication skills. Opportunities for career advancement in cyber security are available.

Benefits

Opportunities for career advancement

Employee wellbeing support programs

Access to numerous training and development opportunities

Qualifications

• Strong understanding of networking principles.
• Excellent communication skills.
• Ability to work on-site, addressing technical support requests.

Responsibilities

• Provide on-site technical assistance and support for network infrastructure.
• Troubleshoot hardware and connectivity issues.
• Document actions taken and maintain accurate records.

Skills

Familiarity with Local Area Networks (LAN)

Experience with Wide Area Networks (WAN)

Knowledge of Virtual Private Networks (VPN)

Understanding of Voice over IP (VoIP)

Ability to use Network Monitoring Tools

Knowledge of Wireless Networking (Wi-Fi Standards)

Understanding of Software-Defined Networking (SDN)

Familiarity with Network Security Technologies

Experience with Network Switches

Knowledge of Zscaler/ZPA & Zero Trust Support

Understanding of Network Firewalls

Knowledge of Wireless LAN Controllers

Experience with Wireless Access Points (WAP)

Familiarity with Raritan's KVM Solutions

Knowledge of DNA Appliances (such as Cisco DNA Centre)

Job description

The Job You're Considering

The Network Smart Hands Support Technician will provide on-site technical assistance and support for network infrastructure. This role involves troubleshooting, equipment handling, and performing basic network tasks under the guidance of remote engineering teams. The ideal candidate will have a strong understanding of networking principles and excellent communication skills.

We can offer you the opportunity to progress down a cyber career path with numerous potential outcomes. This role can lead to an exciting career within cyber security at Capgemini, dependant on your interests.

As per the Client's requirements, this position will require 5 days On-Site work in London

If you are offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history dating back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your Role

• Respond to requests for on-site support and assistance with network equipment and infrastructure.
• Perform equipment installations, configurations, and decommissions as directed.
• Assist with troubleshooting hardware and connectivity issues.
• Execute standard network tasks, such as cable management, patching, and rack management.
• Document actions taken and maintain accurate records of work performed.
• Collaborate with remote engineering teams to execute complex configurations and repairs.
• Conduct routine inspections and maintenance of network equipment.
• Provide excellent customer service and maintain a professional demeanour while on-site.
• Follow safety protocols and best practices while working with network equipment.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your Skills and Experience

Familiarity with various network technologies, including but not limited to:

• Local Area Networks (LAN)
• Wide Area Networks (WAN)
• Virtual Private Networks (VPN)
• Voice over IP (VoIP)
• Network Monitoring Tools
• Wireless Networking (Wi-Fi Standards)
• Software-Defined Networking (SDN)
• Network Security Technologies (firewalls, IDS/IPS)
• Network Switches
• Zscaler/ZPA & Zero Trust Support
• Firewalls
• Wireless LAN Controllers
• Wireless Access Points (WAP)
• Raritan's KVM Solutions
• DNA Appliances (Cisco DNA Centre, etc.)

Your Security Clearance

To be appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does 'Get The Future You Want' mean for you?

Your wellbeing
You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Why you should consider Capgemini

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.