Junior Network Engineer

NowSkills; Rochdale; On-site; GBP 25,000 - 35,000; Full time

Job summary

A managed IT support provider in Rochdale is looking for a motivated Junior Network Engineer to provide technical support across various platforms. The role offers the chance to dive into technologies like networking and cloud applications. Ideal candidates will possess strong communication skills, be eager to learn, and demonstrate proactive problem-solving abilities, contributing to exceptional customer service and support operations.

Qualifications

• Strong communication skills for customer interaction.
• Eagerness to learn and adapt to new technologies.
• Proactive problem-solving abilities.

Responsibilities

• Provide technical support via phone, email, and live chat.
• Maintain high customer service standards.
• Log calls and issues accurately in the ticketing system.

Job description

An established managed IT support provider is seeking a motivated Junior Network Engineer to join their team. They support small, medium, and enterprise businesses across the UK with a wide range of services including IT Help Desk support, cloud infrastructure, networking, and cloud applications such as Microsoft 365 and AWS.

This is an excellent opportunity for someone eager to dive into a variety of technologies, learn hands‑on, and help deliver high‑quality support to customers while contributing to the growth of the service offering.

Duties and Responsibilities

• Provide 1st, 2nd, and 3rd line technical support via phone, email, and live chat.
• Maintain a high degree of customer service and follow service management best practices.
• Take ownership of user issues and demonstrate a proactive approach to problem‑solving.
• Log all calls and issues accurately in the ticketing system.
• Assist clients with resolving network, server, hardware, and software issues.
• Maintain logs of calls taken and any software or hardware faults identified.
• Support users with computer equipment through training and clear guidance.
• Escalate complex issues to appropriate technical team members when necessary.
• Arrange external ...