Junior IT Support Technician - 3 Month FTC

Acturis Limited; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading software company in Birmingham is seeking a Junior IT Desktop Support Technician on a 3 Month FTC. You'll provide essential support for internal technical issues, maintain IT infrastructure, and receive comprehensive training. This role is perfect for someone with strong A Levels and a keen interest in starting a career in IT. You'll enjoy a competitive salary, performance reviews, and generous holiday entitlement.

Benefits

Competitive salary

Annual bonus and share incentive schemes

25 days holiday plus bank holidays

Qualifications

• Entry-level position, ideal for a career start in IT.
• No degree required but interest in IT necessary.
• Previous help desk or customer service experience is beneficial.

Responsibilities

• Provide first line support for internal technical issues.
• Build and maintain laptops using MDT.
• Support office IT infrastructure and equipment.

Skills

Excellent communication skills

Patience

Friendly demeanor

Ability to adapt to new technologies

Education

Strong A Levels

Tools

Microsoft software

Windows Server 2016

PowerShell

Active Directory

SCCM

MDT

Job description

Overview

About ACTURIS

Acturis is one of the UKs highest-rated and fastest-growing software businesses, dedicated to delivering awesome technology for the insurance industry. Founded in 2000, Acturis has grown exponentially with double-digit growth in users and revenue. Acturis now supports 95,000 users in over 40 countries and has established a leading position in every market we operate in. We reinvest £15m a year into the development of our products, services, and platforms. This will be a 3 month fixed term contract with potential to extend.

Why join Acturis

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive written constructive feedback each quarter so that you know how to improve
• Be given real responsibility for your own projects as soon as you are ready
• Receive a competitive salary and annual performance-based reviews
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
• Receive 25 days holiday (plus bank holidays) rising to 30 days over time

The Position

As a Junior IT Desktop Support Technician on a 3 Month FTC, you will work in our Desktop Support Team.

• First line support for internal technical issues
• Build and maintain a large fleet of laptops using technologies such as MDT
• Follow documented IT procedures to perform tasks such as on-boarding new joiners, ensuring automation has run correctly and making manual changes to Active Directory
• Maintain and support office IT infrastructure such as conference equipment, hot-desking equipment and printers
• Perform some manual tasks such as moving IT equipment to new desks

Technologies We Use, Manage and Maintain Include

• Microsoft software and operating systems
• Windows Server 2016
• PowerShell
• Hyper-V
• Active Directory
• SCCM
• MDT

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile

• This is an entry level position, suited for someone looking to start their career in IT.
• Strong A Levels in their chosen subjects with a good academic record.
• No degree is required but an interest in IT is a must.
• Excellent communication skills, patience, and a friendly demeanour to assist users with varying technical abilities.
• The successful candidate must be a self-starter who is keen to learn new skills and adapt to new technologies.
• The capacity to handle a variety of tasks and switch between different problems as priorities change.
• Previous experience in a help desk role, a customer service position, or personal projects like building and maintaining a computer can be valuable.