Junior IT Support Specialist

Westfield Health; Sheffield; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A health services provider in Sheffield is seeking a Junior IT Support Specialist. This role involves acting as the first point of contact for technical issues and requires strong communication skills and a basic understanding of IT systems. The position offers a salary of £24,000 - £26,000 per annum, hybrid working, and various perks including a health cash plan and gym access.

Benefits

Health Cash Plan and Surgery Choices

Matched Pension

Corporate Bonus Scheme

Free use of onsite gym

25 days annual leave plus 1 in lieu of Christmas

Qualifications

• Experience troubleshooting computer hardware including SSD and RAM repair/replacement.
• Diagnose and resolve basic technical problems, escalating more complex issues to appropriate teams.
• Maintain a high standard of customer service.

Responsibilities

• Act as first point of contact for all technical support queries within the organization.
• Balance multiple technical issues at one time, prioritising effectively.
• Troubleshoot network issues and assist new starters.

Skills

Basic understanding of IT systems

Strong communication skills

Problem-solving skills

Ability to work under pressure

Education

Level 3 National Diploma/NVQ or above in relevant field

Completed apprenticeship in relevant field

Tools

Windows OS

Microsoft Office 365

Job description

Overview

Westfield Health Group is home to Westfield Health, High Five Health Promotions and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported, as demonstrated by our achievement of the prestigious Investors in People Gold accreditation.

Job Title: Junior IT Support Specialist

Location: Sheffield, UK

About the role

Our IT Team play a key role in supporting the day to day of the business. From helping new starters get set up, or troubleshooting a network issue, your work will directly impact the productivity and satisfaction of your colleagues. You’ll gain hands-on experience with a wide range of systems and tools in a global environment. This position is perfect with a passion for technology, strong communication skills, and a desire to grow within the IT field.

Your responsibilities

• Act as first point of contact for all technical support queries within the organization.
• Balance multiple technical issues at any one time, prioritising effectively while maintaining high attention to detail and accuracy.
• Diagnose and resolve basic technical problems, escalating more complex issues to the appropriate teams.
• Maintaining a high standard of customer service.

What you’ll bring

• Level 3 National Diploma/NVQ or above in relevant field
• Completed apprenticeship in relevant field
• Basic understanding of IT systems, networking fundamentals, and troubleshooting techniques
• Experience with Windows OS, Microsoft Office 365, and common desktop applications
• Experience troubleshooting computer hardware including SSD and RAM repair/replacement
• Ability to work under pressure and manage multiple tasks effectively
• Articulate with strong communication skills (oral and written)

Salary, Perks & Benefits

• £24 - £26,000.00 per annum dependent on experience
• Hybrid working (two days in office)
• Health Cash Plan and Surgery Choices
• Westfield Rewards
• Matched Pension with Royal London
• Corporate Bonus Scheme
• Free use of onsite gym
• 25 days annual leave plus 1 in lieu of Christmas period
• Cycle to work scheme
• Electric car scheme

Next steps and support

If you think you fit the bill, we would love to hear from you!

Please note, while we welcome global talent, we’re currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.