Junior IT Support Engineer -ist line

IT Talent Solutions Ltd; Slough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions provider in the Slough area is seeking a Junior IT Support Engineer to provide first-line technical support in a school environment. This role involves working directly with staff and students, supporting Windows desktops and Google Classroom platforms. Candidates should have some IT support experience and strong communication skills. The initial contract is for 3 months, with the potential to extend to 12 months.

Qualifications

• Experience in IT support or helpdesk role, ideally in the education sector.
• Good knowledge of Windows environments.
• Confidence in dealing with users in various settings.
• Strong problem-solving abilities.
• Enhanced DBS clearance is desirable.

Responsibilities

• Provide first-line technical support for staff and students.
• Support Windows desktops, laptops, and classroom IT equipment.
• Offer basic support for Google Classroom platforms.
• Troubleshoot IT issues and escalate when necessary.
• Maintain a professional approach when interacting with users.

Skills

IT support experience

Windows environments

Strong communication skills

Job description

Junior IT Support Engineer - Long-Term Contract

Enhance DBS - Highly Desirable

• Location: On-site, Slough area (school-based)
• Rate: GBP150 per day (Inside IR35)
• Contract: 3 months initially, with scope to extend up to 12 months
• Start Date: Flexible

We're looking for an etry level Junior IT Support Engineer to join a school in the Slough area. This is a hands-on first-line support role where you'll be the go-to person for staff and students, keeping things running smoothly across both Windows and a handful of Google Classroom environments.

What you'll be doing

• Providing first-line technical support for staff and students
• Supporting Windows desktops, laptops, and general classroom IT equipment
• Offering basic support for Google Classroom platforms
• Troubleshooting day-to-day IT issues and escalating where needed
• Maintaining a friendly and professional approach when dealing with users

What we're looking for

• Some experience in an IT support or helpdesk role (school or education sector a bonus, but not essential)
• Good knowledge of Windows environments
• Confidence in dealing with users in person and by phone/email
• A keen problem-solver with strong communication skills
• DBS clearance (enhanced) is highly desirable, but we can support the process if not already held

What's on offer

• Initial 3-month contract, with strong potential to extend to 12 months
• School-based role in the Slough area
• Start date is flexible