Junior IT Support Engineer — 1st Line, Growth & Training

Global Technology Solutions Ltd; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

A technology solutions company in St Ives seeks a Junior IT Support Engineer for 1st line support. The ideal candidate will assist with technical issues, monitor support tickets, and work closely with clients. Key skills include Microsoft 365 experience, good knowledge of Microsoft Office, and basic understanding of IT security. This role offers 20 days of holiday plus bank holidays, clear progression opportunities, and ongoing training in a supportive environment.

Benefits

20 days holiday plus bank holidays

Ongoing training and development

Company pension scheme

Onsite parking

Qualifications

• Hands-on Microsoft 365 experience including basic admin tasks.
• Good understanding of Word and Excel.
• Basic understanding of IT security and networking.

Responsibilities

• Providing 1st line technical support via phone and remote tools.
• Investigating hardware and software issues.
• Monitoring and updating support tickets.

Skills

Microsoft 365 experience

Working knowledge of Word and Excel

IT security awareness

Basic networking understanding

Clean UK driving licence

Customer communication skills

Job description

A technology solutions company in St Ives seeks a Junior IT Support Engineer for 1st line support. The ideal candidate will assist with technical issues, monitor support tickets, and work closely with clients. Key skills include Microsoft 365 experience, good knowledge of Microsoft Office, and basic understanding of IT security. This role offers 20 days of holiday plus bank holidays, clear progression opportunities, and ongoing training in a supportive environment.