Junior IT Support Engineer (1st Line) | Cambridgeshire

Global Technology Solutions Ltd; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

A technology solutions company in St Ives seeks a Junior IT Support Engineer for 1st line support. The ideal candidate will assist with technical issues, monitor support tickets, and work closely with clients. Key skills include Microsoft 365 experience, good knowledge of Microsoft Office, and basic understanding of IT security. This role offers 20 days of holiday plus bank holidays, clear progression opportunities, and ongoing training in a supportive environment.

Benefits

20 days holiday plus bank holidays

Ongoing training and development

Company pension scheme

Onsite parking

Qualifications

• Hands-on Microsoft 365 experience including basic admin tasks.
• Good understanding of Word and Excel.
• Basic understanding of IT security and networking.

Responsibilities

• Providing 1st line technical support via phone and remote tools.
• Investigating hardware and software issues.
• Monitoring and updating support tickets.

Skills

Microsoft 365 experience

Working knowledge of Word and Excel

IT security awareness

Basic networking understanding

Clean UK driving licence

Customer communication skills

Job description

Job Details

Job Title: Junior IT Support Engineer (1st Line)

Employer: Global Technology Solutions Ltd

Location: St Ives, Cambridgeshire

Employment Type: Permanent, Full-Time

Hours: Monday-Friday, 8:30am-5:00pm

Salary: £25,400p/a

Reference Number: JS/457784929

We’re a friendly, growing IT support team looking for someone at the early stage of their IT career. If you have IT qualifications or basic IT working experience this would still be a role for you and a chance to develop on this further.

This role will give you the chance to build your skills across a wide range of technologies while supporting small and medium‑sized businesses within about 25 miles of St Ives. You’ll be part of a supportive team where you can learn, develop and take on more responsibility as your confidence grows.

What you’ll be doing

• Providing 1st line technical support over the phone and via remote access tools
• Helping investigate basic hardware, software, and malware issues
• Keeping clear and accurate notes and documentation
• Following standard operating procedures (SOPs)
• Monitoring and updating support tickets
• Assisting with installing and setting up hardware and software
• Supporting users with Microsoft 365 apps, email accounts, and SharePoint
• Helping users set up email on mobile phones and tablets
• Communicating with customers in a clear, friendly, and professional way

Skills and experience we’d like to see

(Don’t worry if you don’t tick every box – a willingness to learn is important!)

• Hands‑on Microsoft 365 experience (creating accounts, basic admin tasks, Outlook, Teams)
• Good working knowledge of Word and Excel
• Awareness of basic IT security best practices
• Some understanding of backups
• Apple Mac experience (nice to have)
• Clean UK driving licence and access to a suitable car
• Basic understanding of networking, Firewalls, Active Directory or Group Policy
• Experience with service desk software or RMM tools (advantageous)
• At least 1 year of commercial IT support experience
• Good communication skills and a positive, customer‑focused attitude

What we offer

• 20 days holiday + bank holidays
• Regular Monday-Friday hours (8:30am-5:00pm)
• Clear progression opportunities into 2nd/3rd line roles
• Onsite parking and free refreshments
• Ongoing training and development
• Company pension scheme

If you’re enthusiastic, eager to grow, and ready to take the next step in your IT support career, we’d love to hear from you – apply now!