Junior IT Support Engineer

Beeks Group; Renfrew; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT service provider in Renfrew is seeking an IT Support Engineer to provide first-line support to internal users. The role involves managing help desk requests, troubleshooting hardware and software issues, and ensuring an efficient onboarding process for new users. Ideal candidates have strong Microsoft 365 and Windows Administration skills, along with a proactive attitude towards learning. The company offers competitive compensation and a range of benefits including private health insurance and generous annual leave.

Benefits

Competitive salary

Unique Share Options scheme

Highly competitive pension scheme

EV salary exchange scheme

Life assurance cover

Investment in Training

Private Health Insurance

33 days annual leave

Qualifications

• Minimum of one year’s hands-on experience.
• Ability to effectively collaborate with technical and non-technical users.
• Solid understanding of networking concepts.

Responsibilities

• Manage the internal help desk queue.
• Provision new users and support onboarding.
• Provide first line technical support.
• Monitor system health and troubleshoot issues.
• Create documentation for systems and processes.

Skills

Proficient in Microsoft 365

Working knowledge of Windows Administration

Solid understanding of computer operating systems

Basic knowledge of Linux shell commands

Excellent communication skills

Strong willingness to learn

Education

Computer-related qualifications or industry recognized certifications

Tools

Bash

Python

VMware

KVM

Ansible

Terraform

Git

Job description

About Beeks

Beeks Group is a leading managed cloud provider exclusively within the agile and fast-moving financial services and capital markets sector. Our Infrastructure-as-a-Service (IAAS) model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to Exchanges, trading venues and public cloud for a true hybrid cloud experience.

Founded in 2011, Beeks Group is listed on the London AIM Stock Exchange and has enjoyed continued growth each year. Beeks Group now employs over 100 team members across the globe and has an international network of over thirty data centres.

We have a fantastic opportunity for an IT Support Engineer to join us at our unique Head Office in Renfrew, which includes our state-of-the-art gym with weekly circuit training, a personal trainer and yoga classes as well as the Beeks Bar or weekly masseuse to help you unwind!

About the Role

The IT Support Engineer will bepart of a fast-paced System Engineering team, providing first-line supportto internal users both in person and via the helpdesk. This role offers excellent opportunities for learning and professional growth within the team.

Key Responsibilities

• Primary management of the internal help desk queue, escalating and collaborating where appropriate and ensuring a high level of communication and interaction with the reporter.
• Provisioning new users, including laptop and account setup, while supporting the onboarding process and ensuring adequate stock for future hires.
• Provide first line technical support to internal users in person and via the support desk portal, which may involve managing account problems, fixing hardware faults and resolving issues on Windows and Linux devices.
• Involvement in system maintenance and patching.
• Monitoring the health of systems and troubleshooting to resolve issues.
• Create and maintain detailed documentation of systems, configurations, and processes.
• Assisting in server and software installation and configuration.

Essential Skills

• Proficient in Microsoft 365.
• Working knowledge of Windows Administration.
• Solid understanding of computer operating systems, hardware, and software.
• Basic knowledge of Linux shell commands.
• Ability to effectively collaborate with both technical and non-technical users.
• Excellent communication skills and a proactive attitude.
• Strong willingness and ability to learn on the job.

Desirable Skills

• Scripting experience using Bash or Python.
• Experience with laptop onboarding processes (e.g., Windows Autopilot).
• Exposure to virtualization platforms such as VMware or KVM.
• Familiarity with Infrastructure as Code (IaC) tools such as Ansible or Terraform.
• Understanding of source control systems, particularly Git.
• Solid understanding of networking concepts.

Required Experience/Qualifications

Computer-related qualifications or industry-recognised certifications, or a minimum of one year’s hands-on experience.

What We Offer

Compensation & Benefits

• A competitive salary.
• A unique and highly rewarding Share Options scheme.
• Highly competitive pension scheme.
• EV salary exchange scheme.
• Life assurance cover.
• Investment in Training.
• Private Health Insurance.
• 33 days annual leave.

Recruitment Process

• 30 minute screening call.
• ~1hr interview.
• Offer issued and start date agreed.

Additional Information

• This is a full-time role, working 37.5 hours per week, Monday to Friday.
• Beeks Group is proud to be an equal opportunities employer, committed to creating an inclusive workplace.
• Please note: this role is not eligible for Skilled Worker visa sponsorship.