Junior IT Support Analyst

IOVENDO; Chatham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing IT service provider located in the United Kingdom is seeking a Junior IT Support Analyst. This position offers an excellent opportunity for someone early in their IT career to enhance their problem-solving abilities and technical skills within a supportive team. Responsibilities include providing first-line support, troubleshooting issues, and managing user accounts. Ideal candidates will have experience in IT support, a good understanding of Windows environments, and strong communication skills.

Qualifications

• Previous experience in a junior IT support / service desk role or strong internship experience.
• Good working knowledge of Windows 10 & 11.
• Hands-on experience with Active Directory.

Responsibilities

• Provide first-line and second-line technical support to end users.
• Troubleshoot hardware, software, and network issues.
• Log, track, and resolve incidents and service requests.

Skills

Problem-solving

Technical support

Windows 10

Windows 11

Active Directory

Customer service

Networking principles

Education

IT-related qualifications or certifications (e.g. CompTIA, Microsoft)

Tools

Ticketing systems

Office 365 / Microsoft 365

Job description

Were looking for a Junior IT Support Analyst and is a great opportunity for someone early in their IT career who enjoys problem-solving, supporting users, and developing their technical skills in a supportive environment.

Responsibilities

• Provide first-line and second-line technical support to end users
• Troubleshoot hardware, software, and network issues
• Support and maintain Windows 10 and Windows 11 environments
• Manage user accounts, permissions, and group policies in Active Directory
• Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
• Log, track, and resolve incidents and service requests
• Escalate complex issues where necessary and follow through to resolution
• Maintain clear documentation and contribute to knowledge bases

Skills & Experience

• Previous experience in a junior IT support / service desk role (or strong internship experience)
• Good working knowledge of Windows 10 & 11
• Hands-on experience with Active Directory (user management, password resets, permissions)
• Basic understanding of networking principles
• Strong communication and customer service skills
• A proactive attitude and willingness to learn

Desirable (but Not Essential)

• IT-related qualifications or certifications (e.g. CompTIA, Microsoft)
• Experience with ticketing systems
• Exposure to Office 365 / Microsoft 365