Junior IT Service Desk Analyst: Launch Your IT Career

Rentco Transport Equipment Rentals; High Wycombe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing ICT company in High Wycombe is seeking a motivated Junior Service Desk Analyst to provide first-level technical support. Ideal for entry-level candidates eager to start a career in IT support, this role requires strong communication and customer service skills. You will handle technical queries, assist with user account management, and contribute to team initiatives in a supportive environment that values growth and learning.

Benefits

Supportive team environment

Opportunities for training and professional development

Exposure to a wide range of technologies

Inclusive workplace culture

Qualifications

• Genuine interest in developing a career in IT support.
• Ability to work effectively in a fast-paced environment.
• Ability to follow processes and work collaboratively.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to hardware, software, mobile devices, and network connectivity.
• Assist with user account administration such as onboarding and password resets.

Skills

Strong communication skills

Customer service skills

Problem-solving mindset

Attention to detail

Ability to learn quickly

Team collaboration

Education

Relevant IT qualification (completed or in progress)

Tools

Windows operating systems

Microsoft 365

Job description

A growing ICT company in High Wycombe is seeking a motivated Junior Service Desk Analyst to provide first-level technical support. Ideal for entry-level candidates eager to start a career in IT support, this role requires strong communication and customer service skills. You will handle technical queries, assist with user account management, and contribute to team initiatives in a supportive environment that values growth and learning.