Junior IT Operations Administrator

Digital Outsource Services; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Medical Aid Subsidy

Retirement Annuity Subsidy

Funeral Fund Benefit

Income Continuation Benefit

Group Life Cover

Job summary

Super Group International is hiring a Junior IT Operations Administrator to support IT operations and end-user services. You will manage user accounts, maintain data integrity, and contribute to reporting and process documentation across IT service systems.

The role offers exposure to Jira/ServiceNow and Microsoft 365/Azure AD in a dynamic, growing environment with opportunities to develop cross-functional skills and advance within the team.

Qualifications

• 1–2 years of IT operations/service desk experience.
• Solid Excel reporting and data accuracy skills.
• Good written and verbal communication abilities.

Responsibilities

• User & Access Administration: create/update/disable user accounts; assign roles and permissions.
• Basic System Administration: maintain user data and troubleshoot access issues.
• Reporting: generate and distribute standard reports daily and monthly.
• Automation & Reporting: assist with improving reporting and workflows.
• Audit Support: collect evidence for internal/external audits.
• Process Documentation: document IT operations processes and procedures.

Skills

IT operations

Service desk

Excel reporting

Data integrity

Communication

Cross-functional teamwork

Adaptability

Education

Relevant diploma/certificate/degree

Tools

Jira

ServiceNow

Microsoft 365

Azure AD

Okta

CRM platforms

Job description

Who we are

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We are on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Junior IT Operations Administrator, you will play a key role in enhancing the end‑user experience by ensuring efficient, accurate call logging and upholding the integrity of data across our IT service management systems. You will identify operational needs and gaps, and contribute to the planning, implementation, and optimisation of workflows, processes, and systems within IT Service Operations helping us deliver a seamless, best‑in‑class service to our customers every day.

What you’ll do

• User & Access Administration: Create, update, and disable user accounts in line with operational requirements. Assign roles and permissions based on approved requests, ensuring appropriate access controls are in place. Assist with periodic access reviews to maintain security and compliance.
• System Administration (Basic): Maintain user data and configurations across key IT systems, ensuring accuracy and consistency. Perform basic troubleshooting, including resolving access issues, permission errors, and related queries. Support system testing efforts as and when required.
• Reporting (Basic): Generate and distribute standard reports on a daily and monthly basis. Assist with data accuracy checks to uphold the integrity of operational information.
• Where You’ll Grow – Automation & Reporting: Assist with initiatives to improve and automate reporting processes and operational workflows.
• Audit Support – Support internal and external audits by collecting and compiling required evidence and documentation.
• Process Documentation: Help document and maintain IT operations processes and procedures, contributing to a well‑structured knowledge base.
• This list covers your core responsibilities with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

• 1 - 2 years’ experience in an IT operations, service desk, or corporate end‑user support environment (onsite and/or remote).
• Solid working knowledge of the Microsoft Office Suite, particularly Excel for reporting purposes.
• Basic troubleshooting skills comfortable resolving access, permissions, and user‑related queries.
• Strong attention to detail and commitment to maintaining data integrity across systems.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross‑functional teams, with a focus on achieving shared goals.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.

Desirable skills you’ve got up your sleeve

• A relevant diploma, certificate, or degree.
• Exposure to Service Desk tools (e.g., Jira, ServiceNow) and Microsoft 365 / Azure AD user administration basics.
• Experience with Okta, CRM platforms, or other enterprise systems.
• Basic reporting skills in Power BI or any other reporting software.
• Any exposure to audit support, evidence collection, or process documentation.

Our values are non‑negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back. Our Employee Assistance Programme offers resources for you and your family.

• Medical Aid Subsidy
• Retirement Annuity Subsidy
• Funeral Fund Benefit
• Income Continuation Benefit
• Group Life Cover

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on!

Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow! We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi‑cultural workforce that’s unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too. Best of all, we do this while enjoying ourselves as much as possible!