Junior IT Helpdesk Apprentice

Aspris; Bristol; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prominent children's services organization in Bristol is seeking a Junior IT Helpdesk Apprentice to provide IT support and gain a Level 3 Information Communications Technician qualification. You will assist colleagues across various locations while developing essential skills in troubleshooting and communication. This role offers a comprehensive induction and numerous benefits, including a reward and discount scheme, ongoing training, and a pension scheme.

Benefits

Reward and discount scheme

Comprehensive induction plan

Pension scheme

Employee recognition scheme

Wellbeing support

Qualifications

• Interest in IT and a desire to learn.
• Ability to work well individually and in a team.

Responsibilities

• Deliver telephone and remote IT support to users.
• Involvement in commissioning IT equipment.
• Resolve incidents within agreed service levels.

Skills

Knowledge of Microsoft products

Troubleshooting PC hardware

Excellent communication skills

Education

Level 3 Information Communications Technician qualification

Job description

We're looking to add an Apprentice to our Aspris IT team!

As a Junior IT Helpdesk Apprentice, you will be responsible for helping to deliver helpdesk services to the company within required SLA’s and policies. You will also achieve a Level 3 Information Communications Technician qualification whilst you work!

We're looking for someone who has a keen interest in IT who is looking to make a successful career with the help of Aspris - providing support to colleagues across 92 homes, schools and colleges, as well as our Central Aspris teams.

The Role

• Involvement in the commissioning of IT equipment across the Group and willingness to attend sites as and when necessary, including central offices
• Complete all formal and informal training provided within the expected timescales
• Deliver telephone and remote IT support to users across the business by answering, recording and responding to all incoming calls and emails to the IT Helpdesk
• Analyse and resolve incidents from all areas of the company within agreed service levels whilst ensuring 1st line resolution is achieved wherever possible
• Escalate high‑priority incidents to the Deputy IT Support Services Manager/IT Support Services Manager where necessary

Experience

• Knowledge of Microsoft products (Word, Excel)
• Knowledge of troubleshooting issues with PC hardware and peripherals
• Keen to learn and ability to quickly understand new applications. Eager to learn the support process for administration of Office365 and hardware support processes
• Able to work well individually and as part of a team. As this is a support role for remote locations excellent written and verbal communication skills are vital

There may be some travel involved during this role so a driving licence is preferred, however it is not essential criteria.

Want to know what we can offer you?

There are not many jobs and careers where you can say that you have positively impacted a young person’s life. At Aspris Children’s Services, you will have the opportunity to make a real difference by helping to shape and change the future of the children and young people we support.

Benefits

• Reward and discount scheme
• Comprehensive induction plan
• Pension scheme
• Commitment to your on‑going training and career progression
• We cover the cost of your enhanced disclosure check (if required)
• Employee recognition scheme
• Employee assistance programme
• Cycle to work scheme
• Wellbeing support

All colleagues have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). Colleagues must be aware of local child and adult protection procedures and who to contact within the Local Authority Safeguarding team for further advice. All colleagues are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.