IT Administrator

Giggling Restaurants Ltd; Guildford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing hospitality group in the UK is seeking a proactive Junior IT Administrator to provide first and second line support across its restaurants and support offices. This full-time role offers hands-on experience in areas such as infrastructure and user support, ideal for someone early in their IT career. Benefits include competitive salary, weekly pay, training, and a generous employee discount. The candidate should have a customer-first mindset, excellent communication skills, and a basic understanding of IT systems.

Benefits

Incredible Training & Development

Competitive salary

Weekly pay

50% staff discount

25 days holiday

Pension scheme

Qualifications

• Strong interest in IT support and problem-solving.
• Excellent communication skills.
• Ability to work independently and under pressure.

Responsibilities

• Provide service desk and user support.
• Assist with EPOS and restaurant systems.
• Support infrastructure and networking.

Skills

IT support

Problem-solving

Communication skills

Customer-first mindset

Tools

Windows OS

Office 365

Zonal Aztec EPOS

Ticketing systems

Job description

Junior IT Administrator

Join the Giggling Squid Family – Where Passion, People & Thai Food Come Together

Giggling Squid is the UK’s largest Thai restaurant group and still growing fast, and our technology estate underpins everything from EPOS transactions to delivery operations. We are seeking a proactive and customer-focused Junior IT Administrator to directly provide first and second line support across our restaurants and support offices. The role covers a wide range of systems.

This is an ideal opportunity for someone early in their IT career who wants hands‑on experience across infrastructure, applications, networking, and user support. Must have a positive ‘can do’ attitude and be open to tasks outside of traditional IT.

This full‑time role is based in our Head Office in Guildford with onsite work at restaurant locations as and when required including support to restaurants in their peak periods (Friday, Saturday evenings until 19:00 can be remote and flexible starting hours in lieu of). Here’s what we offer:

• Incredible Training & Development – Whether you’re refining your skills or aiming higher, we’ll support your growth in a multi‑faceted and dynamic IT environment
• Competitive salary
• Weekly pay – every Friday, without fail
• 50% staff discount – for you, your family, your friends
• 25 days holiday, pension scheme

Responsibilities

• Service Desk & User Support
• EPOS & Restaurant Systems
• Infrastructure & Networking
• Hardware & Peripheral Support
• Business Applications
• Operational Support
• Cyber and Data Security

Skills & Experience

Essential

• Strong interest in IT support and problem‑solving
• Always willing to help with a positive attitude
• Excellent communication skills
• Ability to translate technical concepts into language operational personnel can understand
• Basic understanding of Windows OS, Mac, Office 365, and networking fundamentals
• Ability to work independently and under pressure in a fast‑paced environment
• Customer‑first mindset
• Understanding of Cyber Security and basic security best practises

Desirable

• Experience in multi‑site hospitality or retail IT and operations
• Familiarity with EPOS systems (Zonal Aztec) and/or QSR automations is a real plus
• Basic knowledge of Active Directory
• Understanding of Wi‑Fi troubleshooting and network basics
• Experience with printers and peripherals
• Exposure to ticketing systems
• Sequel Server T‑SQL, SSRS administration, and experience
• Unifi Protect/Hik Vision experience a plus