Junior Infrastructure & operations engineer

Selwood Housing Society Limited; Trowbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A not-for-profit housing organization in Trowbridge is seeking a Junior IT Infrastructure & Operations Engineer. In this hands-on role, you'll provide efficient IT support, work closely with team members to ensure operational systems are maintained, and contribute to continuous improvement processes. Candidates should have a strong understanding of Windows, networking concepts, and excellent problem-solving abilities. The position offers competitive salary and generous benefits, fostering a supportive team environment.

Benefits

Competitive salary

Generous holiday entitlement

Life assurance

Flexible working opportunities

Competitive pension

Cycle to work scheme

Ongoing training and development

Supportive team environment

Qualifications

• Strong understanding of Windows operating systems, desktop PCs, laptops, and mobile devices.
• Familiarity with Microsoft 365 and basic networking concepts.
• Proactive problem-solver with adaptability under pressure.

Responsibilities

• Provide friendly support service to business, upholding customer service standards.
• Deliver ongoing support to users and manage operational IT systems.
• Contribute to continuous improvement of processes and documentation.

Skills

Understanding of Windows 8-11

Basic networking concepts

Excellent problem-solving skills

Strong communication skills

Teamwork abilities

Job description

No two days are the same in IT - and that's what makes it exciting!

Join us as a Junior IT Infrastructure & Operations Engineer and take on a role where learning never stops.

About the Role

You’ll be part of the team that keeps our organisation running smoothly. From deploying laptops and mobile devices to monitoring and troubleshooting systems, you’ll ensure colleagues have the tools they need to succeed. This is a hands‑on role where you’ll grow your technical skills and make a real impact.

What you’ll do :

• Provides an efficient, effective, and friendly support service to the business, upholding the highest standards of customer service and professionalism.
• Works with the I&O Manager and other the members of the IT team to deliver the ongoing support to users, and management of services to help maintain all operational IT systems.
• Maintains and adheres to appropriate procedures, records, and other documentation.
• Contributes ideas and suggestions to colleagues to assist with continuous improvement of the processes, procedures, techniques, and standards in use in the department.
• Supports, encourages, enthuses, and coaches stakeholders and other team members in adoption and use of existing and new systems, emphasising best practices.

What we’re looking for :

We’re looking for someone who shares our values :

Customer Driven - You put customers at the heart of what you do, whether they’re internal teams or external suppliers, ensuring technology works for them.

Accountability - You take pride in getting the details right, owning your work, and delivering reliable IT solutions.

Develop & Learn - You’re eager to build your skills in IT, from cloud technologies to cyber security, and embrace every opportunity to grow.

Champion Communication - You’re confident working with people across the organisation, sharing technical information clearly and effectively.

You’ll bring :

• Strong understanding of Windows 8-11, desktop PCs, laptops, mobile devices, and MS Office 365.
• Familiarity with Microsoft 365 and basic networking concepts (TCP / IP, VPN, firewalls).
• Excellent problem‑solving skills and a proactive approach.
• Strong communication and teamwork abilities.
• Ability to adapt to changing priorities and work under pressure.

For further information on the role, please review the job description attached to the advert.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.

Some of our benefits include :

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working opportunities
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters

Ready to take the next step in your IT career?

Apply now and help us deliver outstanding technology solutions to our organisation.

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.

The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.