Junior Developer/ Application Support Engineer £37,000 - Remote

SR2; Remote; GBP 30,000 - 37,000; Full time

Job summary

A digital team is seeking a Junior Developer/Application Support Engineer to provide technical support for various software and CMS products. The role is primarily remote with infrequent meetings in Cardiff. Responsibilities include troubleshooting, monitoring performance, and producing support documentation. Candidates should have some coding experience, strong communication skills, and a collaborative attitude. The salary can go up to £37,000 depending on experience.

Qualifications

• Experience with technical support for software or CMS-based products.
• Some coding experience across various programming languages.
• Collaborative, can-do attitude with great communication skills.

Responsibilities

• Provide technical support for internal and customer-facing systems.
• Troubleshoot issues and monitor application performance.
• Create user-friendly support documentation.

Skills

Technical support

Coding experience

Communication skills

Problem-solving

User documentation

Job description

I'm looking for a Junior developer/ Application Support Engineer to join a lovely digital team who are passionate about delivering great products and experiences for their customers.

The role is mostly remote, but you'll catch up with the team in person around once every two months in Cardiff.

You'll be providing technical level support for a range of internal and customer facing systems, from web applications and CMS platforms to more complex software products. Your day to day will include troubleshooting issues, monitoring application performance, and working closely with the development team to tackle trickier technical challenges, deploy updates, and continuously improve the systems.

As the team doesn't currently have a dedicated testing function, you'll also get hands on with testing (integration and regression) when needed, helping ensure everything runs smoothly and reliably. You'll use your experience to create clear, user-friendly support documentation too, like guides, FAQs and incident reports.

They're looking for someone technically minded with some coding experience (they are technology agnostic so work with a range of different languages so they are totally open to experience in any coding languages) with experience supporting software or CMS-based products ideally. Any exposure to software testing would be useful but isn't essential, along with a collaborative, can-do attitude and great communication skills. There are also routes into development further down the line for people interested in moving into this area, although the role will be focusing on technical level support in the immediate term.

Salary is anywhere up to £37,000 dependent on experience.

If that sounds like you, I'd love to chat! Apply below or get in touch with Sam Miller at SR2, Socially Responsible Recruitment to find out more.