Junior Customer Success Manager

OCC Computer Personnel; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology staffing agency in Stafford is seeking a Junior Customer Success Manager to support the Customer Success team. This role involves onboarding activities, monitoring customer satisfaction, and identifying growth opportunities. A candidate with experience in customer service and a willingness to obtain SC Clearance is preferred. The position offers a 36-hour working week and opportunities for career progression.

Qualifications

• Previous experience in a customer-facing or support role.
• Willingness to obtain SC Clearance if successful.

Responsibilities

• Support onboarding and offboarding activities.
• Monitor customer satisfaction and address issues.
• Identify growth opportunities and assist in contract renewals.

Skills

Customer service skills

Communication

Problem-solving

Job description

Junior Customer Success Manager Stoke-on-Trent

An exciting opportunity has arisen for a Junior Customer Success Manager to join a talented team based in Stoke-on-Trent. In this role, you ll play a key part in supporting the Portfolio Director and Customer Success team an excellent chance to build your career within a high-impact, security-focused environment.

You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention.

Part of your role will also involve identifying opportunities for growth, assisting in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications.

Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle.

This position would suit someone with previous experience in a customer-facing or support role for example, in service delivery, account management, or project coordination.

Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week, the chance to work on exciting, meaningful projects, and excellent opportunities for career progression and development.