Junior Concierge – Luxury 5* Boutique Hotel

The LaLit London; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury boutique hotel in Greater London is seeking a motivated Concierge to enhance guest experiences. As part of a dedicated team, you will ensure a seamless guest journey, offering local insights and exceptional service. Ideal candidates will have prior experience in a luxury hotel setting and must excel in communication and customer care. Our company values attention to detail and teamwork, providing competitive benefits and a supportive work environment.

Benefits

Competitive salary

Complimentary dry cleaning of business attire/uniform

Discounted Food and Beverage

Complimentary meals on duty

Learning and development programs

Varied Employee Social Calendar

Responsibilities

• Ensure a smooth, personal and seamless guest journey.
• Provide information for in-house guests about local attractions.
• Assist guests in maximizing their stay with local recommendations.

Skills

Previous experience in a Concierge department from a luxury 4/5* hotel

Strong interpersonal & communication skills

Exceptional customer care skills

Great team worker

Ability to work under pressure

Pride and attention to detail in your work

Flexible attitude

Job description

Job Description

The LaLit Suri Hospitality Group, headquartered in New Delhi, is India's largest and the fastest growing privately owned Hotel Company. The company offers a portfolio of 12 Luxury hotels, palaces and resorts spread across Indian sub-continent.

"Developing Destinations and not just hotels" is our conviction. We believe that involving local people in our initiatives bring popularity to the destination, boost tourism and bring peace & prosperity to the region. It acts as an economic multiplier, giving jobs and livelihood to many. We describe ourselves as "Traditionally Modern, Subtly Luxurious, Distinctly LaLit"

The 180‑year‑old neo baroque edifice, which once housed the erstwhile St. Olave’s Grammar School, is now unveiled as The LaLiT London. The luxury boutique hotel features 70 beautifully designed rooms, each ornamented with custom‑made art‑combining Indian culture with a quintessential British charm. Located a stone’s throw away from Tower Bridge, the hotel is discreetly tucked away in the heart of the city. With excellence in service at the heart of what we do as well as a people centric culture, we invite you to join our team.

We are currently seeking a Concierge to join our dedicated Front of House team.

Your New Role

As Concierge you will be responsible for ensuring a smooth, personal and seamless guest journey and be a prime source of information for our in‑house guests.
You will use your sound knowledge of the local environment such as restaurants, shopping areas and places of interest to assist guests in maximising their stay with us.

What you will need to succeed

• Previous experience in a Concierge department from a luxury 4/5* hotel
• Strong interpersonal & communication skills
• Exceptional customer care skills
• Great team worker
• Ability to work under pressure
• Pride and attention to detail in your work
• Flexible attitude

What’s on offer

• Competitive salary
• Complimentary dry cleaning of business attire/uniform
• Discounted Food and Beverage
• Complimentary meals on duty
• Learning and development programs
• Varied Employee Social Calendar

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.