Junior Client Operations Executive

Clyde & Co; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Job summary

Clyde & Co is seeking a Client Operations Coordinator to join the Global Insurance Programme team on a 12-month fixed-term contract. You will work closely with fee earners, Finance and Business Services to deliver high-quality operational support, reporting and process improvements.

The role combines data analysis, stakeholder engagement and governance across client accounts, with a mix of in-office and remote working (2 days in the office, 3 days from home) in Manchester.

Qualifications

• Experience of client data management and its relevance to the insurance litigation process.
• Excellent knowledge of insurance litigation processes and experience within an insurance claims litigation environment.
• Knowledge and understanding of audit requirements, SLA monitoring, KPI reporting and performance analysis.
• Advanced MS Office skills, particularly Excel, with strong attention to detail and data accuracy.
• Proven ability to build effective working relationships and collaborate across multiple practice areas and business functions.
• Strong organisational skills with the ability to manage multiple priorities and meet demanding deadlines.
• Excellent verbal and written communication skills with a proactive and professional approach.
• Confidence to work autonomously, deliver reporting requirements and support operational processes independently.

Responsibilities

• Support the Global Insurance Programme with operational support and reporting.
• Collaborate with fee earners, Finance, Business Services and stakeholders.
• Deliver contractual compliance, billing processes and improvement initiatives.
• Provide high-quality client service and data analysis.

Skills

Client data management

Insurance litigation processes

Audit & KPI reporting

Advanced Excel

Stakeholder collaboration

Organisation & prioritisation

Verbal & written communication

Autonomous reporting

Job description

We are looking for a Client Operations Coordinator to join the Global Insurance Programme team on a 12-month fixed-term contract.

Duration: Fixed Term Contract -12 Months

Working Pattern: 2 days working from the office, 3 days remote

You will join a collaborative Client Operations team supporting the Global Insurance Programme. Working closely with fee earners, Finance, Business Services and other key stakeholders, the team is responsible for delivering high-quality operational support, performance reporting, contractual compliance, billing processes, and continuous improvement initiatives that enhance the client experience.

Essential Skills & Experience

• Experience of client data management and its relevance to the insurance litigation process.
• Excellent knowledge of insurance litigation processes and experience within an insurance claims litigation environment.
• Knowledge and understanding of audit requirements, SLA monitoring, KPI reporting and performance analysis.
• Advanced MS Office skills, particularly Excel, with strong attention to detail and data accuracy.
• Proven ability to build effective working relationships and collaborate across multiple practice areas and business functions.
• Strong organisational skills with the ability to manage multiple priorities and meet demanding deadlines.
• Excellent verbal and written communication skills with a proactive and professional approach.
• Confidence to work autonomously, deliver reporting requirements and support operational processes independently.

What Sets This Role Apart

• Opportunity to support a global insurance programme, working across a diverse range of client accounts and stakeholders.
• Broad exposure to operational reporting, governance, contractual compliance, billing processes and continuous improvement initiatives.
• A varied role that combines data analysis, stakeholder engagement and client service delivery within a market-leading insurance litigation environment.

What’s In It For You

• Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
• Join an award-winning global firm: Clyde & Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500.
• Career progression and development - Structured learning and development programs, secondment opportunities and internal mobility across global offices.
• Award-winning for pro bono work and recognised as an inclusive firm, with global DEI initiatives, leadership programmes, and community impact through volunteering and sustainability.
• Perks include life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more.

Please note: eligibility for benefits may vary based on location and length of service. Full details will be confirmed upon joining.

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.

A Note on Privacy

Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.