Junior Applications Engineer

SF Recruitment (Leicester); Shrewsbury; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is looking for a motivated Junior Applications Engineer to join a team focusing on laser cutting applications. The role involves developing laser applications, providing technical support, and requiring an electrical/electromechanical engineering degree with up to 2 years’ experience. The successful candidate will travel to customer sites, commission laser machines, and support production. Excellent customer service and troubleshooting skills are crucial in this position.

Qualifications

• Up to 2 years' experience in a relevant engineering role.
• Ability to diagnose and resolve technical issues remotely.
• Willingness to travel for on-site visits.

Responsibilities

• Develop and improve laser cutting applications.
• Answer service calls and diagnose problems.
• Provide phone-based customer support.
• Travel to customer sites for repairs and maintenance.
• Support production and process development in the factory.
• Gain product knowledge across laser systems.

Skills

Customer service skills

Troubleshooting

Technical knowledge in laser systems

Education

Electrical / Electromechanical Engineering Degree

Job description

Junior Applications Engineer

£30,000 - £35,000

Sandiacre

Role Overview

We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer.

Key Responsibilities

• Developing and improving laser cutting applications.
• Answering customer service calls and diagnosing problems remotely.
• Providing phone‑based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required.
• When required, travelling to customer sites to conduct on‑site repairs, maintenance, upgrades and commissioning of laser equipment.
• Working in our factory to commission new laser machines and support production and process development (setup, calibration, acceptance testing, handover to production).
• Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line.
• Learning and documenting the differences between legacy laser systems and new‑generation machines, their physical design and control systems.
• Visiting customer sites a few times a month to repair, maintain and commission laser machines.