Junior Account Manager

Gravity Personnel; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Reading is seeking a Junior Account Manager to develop client relationships and manage recruitment processes. The successful candidate will ensure exceptional service delivery while supporting the Senior Manager. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential. The role requires a proactive approach and may involve out-of-hours support.

Qualifications

• Previous experience in recruitment, staffing, or account management preferred.
• Comfortable liaising with clients and candidates at all levels.
• Motivated to learn and grow within a dynamic, people-focused organization.

Responsibilities

• Develop a strong understanding of the company approach, processes, and procedures.
• Act as the main point of contact for client liaison on-site.
• Oversee candidate selection, interviews, registration, and induction processes.
• Maintain and update in-house databases for both client and employee records.
• Complete and submit a daily activity schedule to document activities.
• Conduct regular site visits, ensuring accurate documentation.
• Monitor and report attendance figures for workforce management.
• Manage the advertising and filling of vacancies.
• Gather and act upon worker and client feedback.
• Provide excellent account management for existing client contracts.
• Participate in the out-of-hours phone rota to provide client support.

Skills

Strong interpersonal and relationship-building skills

Confident communicator

Highly organized

Proactive approach to client service

Ability to work in a fast-paced environment

Team player

Full clean driving licence

Tools

CRM or database systems

Job description

Job Title: Junior Account Manager

Reports to: Senior Manager

Working Hours: Monday – Friday, 8:30am – 5:30pm (participation in out-of-hours phone rota required)

Overview

The Junior Account Manager plays a key role in maintaining and developing client relationships, managing recruitment processes, and ensuring exceptional service delivery. This role requires strong communication skills, attention to detail, and the ability to build lasting partnerships with clients and candidates alike. The successful candidate will support the Senior Manager in driving business growth and operational excellence.

Key Responsibilities

• Develop a strong understanding of the Gravity Personnel approach, processes, and procedures.
• Act as the main point of contact for client liaison on-site, introducing new business opportunities where appropriate.
• Oversee candidate selection, interviews, registration, and induction processes.
• Maintain and update in-house databases for both client and employee records.
• Complete and submit a daily activity schedule to document recruitment and client servicing activities.
• Conduct regular site visits, ensuring accurate documentation and compliance with company standards.
• Monitor and report attendance figures for workforce management and performance tracking.
• Manage the advertising and filling of vacancies, including planning and executing recruitment drives during peak periods.
• Gather and act upon worker and client feedback, proactively resolving issues to ensure service satisfaction.
• Provide excellent account management for existing client contracts, maintaining daily communication and building strong working relationships.
• Support any additional tasks delegated by the Senior Manager in line with operational goals.
• Participate in the out-of-hours phone rota to provide responsive client support.

Key Skills and Attributes

• Strong interpersonal and relationship-building skills.
• Confident communicator—both over the phone and face-to-face.
• Highly organized with excellent attention to detail.
• Proactive approach to client service and problem-solving.
• Ability to work in a fast-paced environment with competing priorities.
• Team player with a positive, can-do attitude.
• Full clean driving licence

Ideal Candidate Profile

• Previous experience in recruitment, staffing, or account management preferred.
• Comfortable liaising with clients and candidates at all levels.
• Competent in using CRM or database systems.
• Motivated to learn and grow within a dynamic, people-focused organization.

Please note that application is via CV only to [e-mail].

Due to the high volume of applications we receive, unfortunately we are not able to respond to every application personally. If you have not been contacted within 2 working weeks of your CV submission, please assume your application has been unsuccessful.