Junior Account Manager

Anchor Group Services; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider is seeking a Junior Account Manager in Manchester. The role involves building strong client relationships and managing contract renewals. With a focus on customer success, the position supports progression with full training provided. Benefits include a company car, uncapped commission, and access to development courses.

Benefits

Company car

Company laptop and mobile phone

Uncapped commission

25 days holiday per annum + 8 bank holidays

Access to nationally recognised courses

Auto Enrolment Pension

Free Employee Assistance Programme 24/7

Hospital Saturday Fund

Reward and Recognition awards

Qualifications

• A Full UK driving licence is required.
• Flexible attitude with the ability to adapt to changing priorities.
• Ability to work independently and as part of a team.

Responsibilities

• Build and maintain strong relationships with existing clients.
• Manage contract renewals and exceed client needs.
• Identify and pursue new business opportunities.
• Prepare and deliver tailored reports and proposals.
• Collaborate with internal teams for seamless service delivery.
• Handle client inquiries and resolve issues promptly.

Skills

Proactive approach to customer relationships

Excellent communication skills

Negotiation skills

Strong organisational skills

Time-management skills

Job description

An exciting opportunity has arisen at Anchor Group Services for a Junior Account Manager to join the Ocean Parking team. This role is perfect for someone who thrives on building strong relationships, delivering exceptional service, whilst supporting clients throughout their journey. You'll work closely with the Senior Account Manager to ensure all client activity runs smoothly, deadlines are met, and expectations are exceeded. This is a varied and rewarding role within a collaborative and supportive team that's passionate about continuous improvement and customer success. This is a hybrid role with a national travel requirement, requiring the successful candidate to attend various sites and locations across the country. Join us during an exciting phase of growth, with clear progression opportunities and full training provided to support your development.

Responsibilities

• Build and maintain strong relationships with existing clients
• Manage contract renewals and ensure client needs are exceeded
• Identify and pursue new business opportunities
• Prepare and deliver tailored reports and proposals
• Collaborate with internal teams to ensure seamless service delivery
• Stay informed in respect to evolving industry trends, market conditions, and competitors
• Handle client inquiries and resolve issues promptly
• Maintain accurate records of client interactions and account activities using CRM software
• Monitor account activity and proactively follow up on account queries, potential leads and services issues
• Being the key point of contact for customers
• Providing customers with timely reports and feedback on site performance, whilst recording and advising on customer concerns and potential risks

Qualifications

• A proactive, tenacious, and ethical approach to customer relationships and business growth
• A flexible, can-do attitude with the ability to adapt to changing priorities
• A Full UK driving licence
• Excellent communication, negotiation, and interpersonal skills
• An ability to work independently and as part of a team
• Strong organisational and time-management skills
• Other companies may call this role: Account Executive, Account Coordinator, Client Services Executive, Sales Account Coordinator, Business Development Associate, Customer Success Associate, Junior Client Relationship Manager, Sales Support Assistant, Trainee Account Manager, Graduate Account Manager, Commercial Support Executive, Client Support Representative

Within commutable distance of: Bolton, Bury, Rochdale, Oldham, Stockport, Altrincham, Sale, Stretford, Urmston, Ashton-under-Lyne, Cheadle, Prestwich, Whitefield, Swinton, Walkden, Hyde, Denton, Droylsden, Eccles, Salford, Wilmslow, Macclesfield, Failsworth, Wigan, Warrington, Knutsford, Chorley, Burnley, Blackburn, Chester, Huddersfield, Halifax, Buxton, Northwich. As this role is remote, you may also be based in one of the following locations: London, Birmingham, Manchester, Glasgow, Liverpool, Leeds, Sheffield, Edinburgh, Bristol, Cardiff, Newcastle upon Tyne, Belfast, Nottingham, Leicester, Coventry, Bradford, Southampton, Portsmouth, Wolverhampton, Derby.

Benefits

• Company car
• Company laptop and mobile phone
• Uncapped commission - commission bonus for every new site or contract renewal
• 25 days holiday per annum + 8 bank holidays
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards