Junior Account Manager

Parkside; England; Hybrid; GBP 30,000; Full time

Job summary

A client company based in Reading is seeking a Junior Account Manager to retain and grow customer relationships. The role involves cross-functional collaboration and aims at improving customer experience while achieving growth targets. Candidates should have at least 2 years of related experience, strong communication skills, and a desire for career advancement in a supportive environment. This position offers a hybrid work model and a competitive salary package.

Qualifications

• At least 2 years of Account Management, Customer Success or Sales team experience managing customers.
• Ambition to forge a career in a commercial role within a growing business.
• Willingness to learn new skills in customer growth, sales, negotiation and contracting.
• Strong presentation and communication skills.
• Autonomous attitude and ability to work well unsupervised.
• Proficient in CRM / MS Excel / Word / Power Point / LinkedIn.

Responsibilities

• Work with assigned portfolio of customers to develop new business and ensure customer satisfaction.
• Serve as primary day-to-day liaison with assigned customers.
• Manage multiple projects simultaneously while interfacing with different stakeholders.

Job description

Our client based in Reading is looking for a Junior Account Manager to join their team.

Hybrid working

Salary approx £30k plus up to 25% commission

Overview

You will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs and exceed their expectations.

Responsibilities

• Work with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and ensure customer satisfaction
• Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships
• Manage multiple projects simultaneously while interfacing with different internal and external stakeholders

EXPERIENCE AND QUALIFICATIONS

Technical Skills :

• At least 2 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth
• Ambition to forge a career in a commercial role within a growing private equity backed business
• Willingness to learn new skills in customer growth, sales, negotiation and contracting
• Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows
• Strong presentation and communication skills with an ability to easily build rapport
• Autonomous attitude and ability to work well unsupervised
• Competent IT skills. Proficient in CRM / MS Excel / Word / Power Point / LinkedIn

Soft Skills :

• Strong organizational and time management skills to ensure deadlines are met while maintaining high-quality work.
• A team player who enjoys working with others and contributing to the success of the team