Junior Account Manager

Kitt; City Of London; On-site; GBP 36,000 - 42,000; Full time

Job summary

A dynamic workspace solutions provider in the heart of London is seeking a Junior Account Manager to oversee and manage a portfolio of small clients. You will drive exceptional client experiences through regular interactions and proactive service. The ideal candidate should have strong customer service skills and be motivated to meet and exceed targets in a fast-paced environment. This role offers a starting salary between £36,000 and £42,000, along with generous benefits.

Benefits

Generous stock option scheme

Starting salary of £36,000 - £42,000

28 days holidays a year plus Bank Holidays

Up to 12 weeks paid parental leave

Pregnancy loss support leave

Regular socials

Team socials on a Thursday

Cycle to Work scheme

Season Ticket Loans

Mental health support

Qualifications

• Previous experience in customer service, account management, or sales.
• Ability to connect with clients and understand their needs.
• Self-motivated and goal-oriented.

Responsibilities

• Managing a portfolio of Clients.
• Owning client touchpoints, including regular meetings.
• Driving for maximum retention of client portfolio.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Proactive attitude

Organizational skills

Job description

Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.

The Role

The Junior Account Manager will drive an excellent client experience by taking ownership of a portfolio of small clients and supporting the wider function across the entire portfolio.

You will be:

• Managing a portfolio of Clients
• Owning client touchpoints including regular in person meetings
• Overseeing and advocating for your clients at every level of the business
• Driving for maximum retention of your client portfolio following key lease events
• Scoping and delivering office projects for your clients
• Supporting the wider Account team on larger accounts
• Driving for additional revenue and account growth for your portfolio

About you

You’re a people-person with a passion for delivering great service and building strong, lasting relationships. With previous experience in customer service, account management, or sales, you’ve developed excellent communication and interpersonal skills that help you connect with clients and understand their needs.

You’re naturally curious and proactive—able to spot opportunities during conversations and turn them into tangible results. You’re self-motivated, goal-oriented, and thrive on hitting (and exceeding) targets. Staying organised comes easily to you, even when juggling multiple priorities in a fast-paced environment.

You’re excited by the opportunity to learn and grow, and you bring a positive, problem-solving attitude to every challenge. Most importantly, you're passionate about helping clients succeed and committed to being a trusted partner in their journey.

Why Kitt?

The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie‑cutter offices. We’re leading this change.

Real company culture can only be built in‑person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long‑term culture partners to our clients long after they've signed the lease and chosen the paint colours.

Interview Process

1. Video screening
2. 1st round interview led by a member of the Account Management team
3. Final interview with Account Director and Founder

We’ll Kitt you out

• 🤝Generous stock option scheme (ask us what this means if you’re not sure)
• 🤑Starting salary of £36,000 - £42,000
• 🏖 28 days holidays a year plus Bank Holidays
• 🍼 Parental leave: up to 12 weeks paid parental leave for the primary caregiver
• 💔 Pregnancy loss support leave
• 🕺 Regular socials. We love a good party.
• 🍕Team socials on a Thursday
• 🤑Octopus MoneyCoach
• 👶Workplace Nursery Benefit
• 🚲Cycle to Work scheme
• 🚉Season Ticket Loans
• 🧠Plumm - to support your mental health and wellbeing

We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant. For more information, please contact [e-mail]