Junior Account Director - UK Venues

SINE Digital; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading digital agency in London is seeking a Junior Account Director to manage high-profile clients within the cultural sector. The ideal candidate will have 4-6 years of experience, strong client communication skills, and strategic thinking abilities. This role involves overseeing multi-channel campaigns, mentoring team members, and working in a hybrid model with flexibility. Attractive benefits include a competitive salary and structured development opportunities.

Benefits

25-day holiday allowance

Enhanced family-friendly policies

Health cash plan

Regular free tickets to live events

Opportunities for industry conferences

Qualifications

• 4-6 years' experience in digital marketing or media agency environment.
• Experience working in venues or with cultural institutions is preferred.
• Strong understanding of digital performance channels including Paid Media, SEO.

Responsibilities

• Act as the day-to-day strategic lead for a portfolio of high-profile venue clients.
• Oversee cross-channel campaign delivery to ensure projects meet objectives.
• Mentor and guide Account Managers and Executives.

Skills

Client communication

Strategic thinking

Analytical skills

Problem-solving

Job description

About Us

SINE Digital is a global leader in media, technology, and insights for the live entertainment industry. With offices in London and New York, we partner with world‑class cultural institutions and global brands to drive digital and AI transformation, delivering data‑led marketing strategies that maximise ticket sales, elevate brand awareness, and deepen audience engagement.

Our clients include many of the most iconic productions in the West End and on Broadway, alongside some of the world's foremost cultural organisations such as The Royal Ballet & Opera (formerly the Royal Opera House), Nederlander Theatres, LW Theatres, LW Tickets, and The Royal Court.

About The Role

We're looking for a Junior Account Director to join SINE's UK Venues team, working with clients such as Royal Ballet and Opera, LW Theatres and Lightroom to name a few. The ideal candidate is a confident client partner and strategic thinker who can lead relationships, drive growth, and ensure outstanding digital campaign delivery.

Reporting into the Client Director, you'll work with our specialist teams in Paid Media, SEO, OOH, Data & Insights and Tech to deliver innovative, performance‑driven strategies that help our clients reach their audiences and achieve their goals. As a trusted advisor, you'll provide strategic counsel, oversee multi‑channel campaigns, and mentor junior team members to ensure excellence in every detail. You'll also be trained in the delivery and implementation of new digital products that are on the cutting‑edge of marketing science.

If you're an experienced Account Manager or Senior Account Manager with experience in venues or cultural institutions (or with clients in this space). This is a great opportunity to move beyond campaign execution into leadership, strategy, and commercial ownership.

Key Responsibilities

Client Leadership

• Act as the day‑to‑day strategic lead for a portfolio of high‑profile venue clients
• Build and nurture strong, trusted relationships with senior client stakeholders
• Lead strategic conversations, identifying growth opportunities and translating business objectives into integrated digital solutions
• Partner with internal specialists to develop data‑led, insight‑driven strategies across Paid Media, SEO, OOH, Data & Insights and Technology
• Present strategies, quarterly business reviews, and performance updates with clarity and confidence

Campaign Oversight & Delivery

• Oversee cross‑channel campaign delivery to ensure projects meet agreed objectives, KPIs, and budgets
• Provide guidance and direction to internal teams, ensuring deadlines, budgets, and deliverables are met
• Ensure campaign outputs are aligned with client goals and brand tone
• Maintain operational excellence by proactively identifying and resolving delivery challenges
• Champion the implementation of SINE's cutting‑edge marketing science, ensuring innovative tools, AI‑driven insights, and data‑led strategies are integrated into every stage of campaign planning and execution
• Collaborate with the Data & Insights, Tech, and Paid Media teams to translate new marketing science methodologies into practical, high‑performing client outcomes

Commercial Management

• Support the Client Director in delivering account profitability, forecasting, and revenue growth
• Identify upsell and cross‑sell opportunities in collaboration with the new business team
• Ensure accurate budget management, invoicing, and financial reporting across accounts

Leadership & Development

• Mentor and guide Account Managers and Executives, fostering growth and best practices across the client service team
• Contribute to internal training, thought leadership, and knowledge sharing
• Champion collaboration and help strengthen SINE's client service offering and ways of working
• Support the rollout of new AI‑powered and automation‑based products to clients, ensuring smooth adoption and measurable impact
• Support the integration of new tools or systems that enhance project delivery and collaboration

Requirements

Experience & Expertise

• 4-6 years' experience in a digital marketing or media agency environment, with proven client‑facing leadership experience
• Experience working in venues/cultural institutions or working with them through an agency or supplier is preferred
• Strong understanding of digital performance channels including Paid Media, SEO, CRM, and analytics
• Demonstrated success in managing complex, multi‑channel campaigns and building senior client relationships
• Experience managing budgets, forecasting, and commercial performance

Skills & Attributes

• Exceptional client communication and presentation skills – confident, clear, and persuasive
• Strategic mindset with strong analytical and problem‑solving abilities
• Highly organised, proactive, and detail‑oriented, able to manage multiple workstreams
• A collaborative leader and team player who inspires trust and energy
• Passionate about digital innovation, creativity, and continuous learning

Benefits

• 25‑day holiday allowance excluding Bank Holidays (plus extra time off over Christmas)
• One extra day's holiday accrued for each of the first three years of service
• Competitive salary benchmarked annually
• Early Friday finish (3pm) – subject to business requirements
• Enhanced family‑friendly and personal leave policies
• Health cash plan (after 3 months) and employee assistance programme
• Hybrid working with home equipment allowance
• Regular free tickets to live events
• Structured personal development and training programmes
• Opportunities to attend industry conferences and shape agency culture

LOCATION

Our stunning offices are based in the heart of Fitzrovia, minutes walk from Goodge Street, Tottenham Court Road and Warren Street stations. We currently operate a hybrid working week, including Tuesday‑Thursday in the office with the option to work remotely on Mondays and Fridays.

At SINE Digital, we're committed to creating a workplace where people feel respected, valued, and empowered to thrive – just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we're proud to be an equal opportunity employer. Inclusion is more than a policy, it's part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, gender identity, sexual orientation, age, nationality, disability, marital status, or any other aspect of identity. If you require any adjustments or support during the recruitment process, let us know at [e-mail]