Junior 1st Line IT Support Engineer - Growth & Training

Pioneering People; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A dynamic IT service provider in the UK is seeking a 1st Line Support Engineer to join their enthusiastic team. This role involves responding to IT helpdesk requests, troubleshooting various technical issues, and setting up IT equipment. Candidates with a year of experience or an IT Apprenticeship are preferred. The company offers a supportive environment and great benefits, fostering personal development and team growth.

Benefits

23 days holiday + bank holidays

Your Birthday Off – paid!

Private Medical Healthcare

Gym membership

Length of Service bonuses

Onsite parking

Team socials

Qualifications

• Around 1 year's IT experience or recent IT Apprenticeship.
• Confident phone manner and friendly professional approach.
• Ability to handle multiple requests calmly and positively.
• Genuine enthusiasm for learning and progressing in IT career.

Responsibilities

• Responding to IT helpdesk requests via phone, email, and ticketing system.
• Troubleshooting technical issues like user accounts and backups.
• Setting up and configuring IT equipment such as PCs and laptops.
• Helping build, repair, and maintain equipment for clients.
• Working closely with engineers to deliver effective support.
• Sharing knowledge and assisting users with technology.

Skills

Communication skills

Organizational skills

Problem-solving

Customer support

Enthusiasm for learning

Tools

Windows OS

Citrix

VMware

Microsoft Server

Office 365

Networking

Job description

A dynamic IT service provider in the UK is seeking a 1st Line Support Engineer to join their enthusiastic team. This role involves responding to IT helpdesk requests, troubleshooting various technical issues, and setting up IT equipment. Candidates with a year of experience or an IT Apprenticeship are preferred. The company offers a supportive environment and great benefits, fostering personal development and team growth.