Junior 1st Line IT Support Engineer | Growth & Benefits

Pioneering People; Sale; On-site; GBP 24,000; Full time

Job summary

A dynamic cloud service provider in Sale, UK, is looking for a 1st Line Support Engineer to join their award-winning support team. This entry-level role offers an excellent opportunity for growth, where you will respond to helpdesk requests, troubleshoot technical issues, and configure IT equipment. Ideal candidates will have a passion for technology, excellent communication skills, and around 1 year of IT experience or an IT Apprenticeship. Enjoy great benefits including private medical healthcare and gym membership.

Benefits

23 days holiday + bank holidays

Your Birthday Off – paid!

Private Medical Healthcare

Gym membership

Length of Service bonuses

Onsite parking

Qualifications

• Around 1 year’s IT experience or completion of an IT Apprenticeship.
• Strong phone manner and friendly, professional approach.
• Ability to handle multiple requests and stay calm under pressure.

Responsibilities

• Responding to IT helpdesk requests via phone, email, and ticketing system.
• Troubleshooting technical issues including user accounts and server checks.
• Setting up and configuring IT kit including PCs and servers.

Skills

Communication skills

Organizational skills

Problem-solving

Technical troubleshooting

Tools

Windows OS

Citrix

VMware

Microsoft Server

Office 365

Networking

Job description

A dynamic cloud service provider in Sale, UK, is looking for a 1st Line Support Engineer to join their award-winning support team. This entry-level role offers an excellent opportunity for growth, where you will respond to helpdesk requests, troubleshoot technical issues, and configure IT equipment. Ideal candidates will have a passion for technology, excellent communication skills, and around 1 year of IT experience or an IT Apprenticeship. Enjoy great benefits including private medical healthcare and gym membership.