Junior 1st Line Engineer

Atlas Recruitment Group ltd; Westgate-on-Sea; On-site; GBP 24,000 - 28,000; Full time

Job summary

A reputable IT service provider in Westgate-on-Sea is seeking a Junior 1st Line IT Engineer. You will provide on-site support in the Education sector, assisting users with technical issues and gaining experience in a collaborative environment. The role offers a starting salary of £24,000 and a company benefits package.

Qualifications

• Foundation knowledge in IT Support or passion for IT.
• Ability to be first point of contact for technical issues.
• Experience with logging and resolving tickets.

Responsibilities

• Provide 1st and occasional 2nd line support to end users.
• Resolve issues over phone, email, and deskside support.
• Manage multiple tickets simultaneously.

Skills

Good foundation knowledge in IT Support

Ability to resolve technical issues

Communication skills

Tools

Active Directory

Exchange

O365

Job description

Junior 1st Line IT Engineer

Bewbush, Crawley

IT Managed Services

£24,000

The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Westgate on Sea, Kent.

You will be primarily based on-site at one of their customers within the Education sector in Bewbush, working alongside a Senior Engineer who will guide you and train you.

This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more.

Key Requirements

• Be the first point of contact for customers who need to raise a technical issue
• Answer queries and resolve issues over the phone, email, and deskside support
• Log and resolve tickets as swiftly and efficiently as possible
• If you are unable to resolve a technical issue, pass through to senior members of the team
• Manage multiple tickets at one time

This role will pay a starting salary of £24,000 + a company benefits package.

If you would be interested in finding out more about this opportunity, please click ‘APPLY' along with your most recent CV and we'll be in contact as soon as possible.