Junifer System Administrator

Yü Group; East Midlands; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A technology services company based in Nottingham is seeking a Junifer System Administrator. You will work closely with stakeholders to optimize the Junifer Tool and engage with project teams. The role requires entry-level experience in Application Support, excellent communication skills, and a customer-centric approach. Benefits include 24 days annual leave, learning opportunities, and much more.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Qualifications

• Manage all user profiles and license allocations.
• Provide first line support to the business for open issues.
• Administer the Junifer system ensuring operational environments.

Responsibilities

• Work with key stakeholders within the business to optimize the Junifer Tool.
• Engage with project teams to deliver optimal solutions.
• Coordinate and manage service transition into BAU.

Skills

Entry-level experience in Application Support/ System Admin role

Excellent communication skills

Customer centric approach

Job description

Junifer System Administrator

Department: YUG - 9030 - Technology, IT & BI

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: Head of Technology

Compensation: £24,570 - £27,500 / year

Description

Reports to: Head of Technology

Location: Nottingham Office-Based (one day a week working from home once probation is passed)

Working hours: Monday to Friday, 37.5 hours a week

Salary: £24,570 - £27,500 per annum plus benefit

Due to our continued expansion and as part of our Technology estate, we are looking to recruit a Junifer System Administrator to join our team based in Nottingham (Hybrid working).

As a member of the Technology team, you will be working with key stakeholders within the business to get the very best from our existing and new functionality of our Junifer Tool. Communication is key, you will need to actively engage with the business and project teams to understand their needs and work collaboratively to deliver optimal solutions.

Passionate and motivated people are the power behind our growth, so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

• Entry-level experience in Application Support/ System Admin role.
• Environment management ensuring the stack is correctly governed and managed to ensure projects and CI/CD initiatives are correctly deployed to time and budget.
• Be customer centric to ensure the business and project teams have an excellent user experience.
• Excellent communication skills
• Manage service transition from the programmes into BAU
• Experience of undertaking application upgrades and ensuring the business are aware of new features and enabling through the environment stack
• Ability to reconcile and resolve exception work as highlighted by system users and project stakeholders; creation of system task and process control documentation for system configurations processes

About Yü

If you have what it takes you could be just what we’re looking for…

Essential Requirements:

• Manage all user profiles and license allocations
• Provide first line support to the business for open issues and be the first point of contact to third party support teams.
• Administer the Junifer system ensuring the solution and all environments are operational and supported at all times.
• Coordinate any developments and service tickets where relevant with the third party support and development teams.
• Undertake configuration changes to the system and deploy.
• Ticket management and prioritisation of activities.
• Attention to detail to ensure the business receive optimised solutions that meet the organisational need.
• Receive and coordinate the implementation of relevant changes delivered through Junifer/ Gentrack Release Notes, ensuring the business are aware of new features being delivered.
• Mentor junior members of the team to support their skill set development.
• Coordinate testing of new releases, features and functions with the business and other project teams.
• Experience of undertaking/ managing Data Cleanse and Data Migration activities.
• Experience of understanding licence management and manage license allocations and user profiles in line with our contractual obligations.
• Work with Technology Business Change Manager to ensure changes are successfully communicated and trained into the business.

Strategic Duties:

• Application Administration and Support
• Project support
• Create governance to support change and deployment into the applications.
• Support other applications as required.

This job description is not exhaustive, and reporting structure will be subject to change in the future as the company grows.

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

YUIndeed

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.