Journey Experience Consultant

Sweet Carolina Travels; Manchester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel agency in Manchester is seeking a Journey Experience Consultant to assist clients in creating memorable travel experiences. Responsibilities include consulting with clients, researching destinations, managing bookings, and providing high-touch support throughout the travel process. The ideal candidate should be detail-oriented, communicative, and capable of multitasking in a flexible work environment. Opportunities for growth and specialization in luxury travel are available. Join us to elevate travel experiences for families, couples, and groups.

Benefits

Work from anywhere

Flexible scheduling

Access to industry training and professional development

Qualifications

• Detail-oriented and people-focused to design memorable getaways.
• Comfortable using basic computer programs, email, and online booking platforms.
• Reliable internet and a quiet workspace.

Responsibilities

• Consult with clients to understand their travel goals and preferences.
• Research destinations, resorts, cruises, and experiences.
• Build customized itineraries with clear options and recommendations.
• Manage bookings, confirmations, and updates accurately.
• Provide high-touch support before, during, and after travel.

Skills

Strong communication and customer service skills

Ability to multitask and stay organized

Positive attitude and willingness to learn

Problem-solving mindset and attention to detail

Job description

Consult with clients to understand their travel goals, preferences, and budgets
Research destinations, resorts, cruises, and experiences that align with client needs
Build customized itineraries with clear options and recommendations
Manage bookings, confirmations, and updates with accuracy
Provide high-touch support before, during, and after travel
Stay updated on travel trends, supplier offerings, and destination requirements
Maintain organized client records and workflows
Collaborate with the team to improve guest experience and destination expertise

We are looking for a detail-oriented, people-focused Journey Experience Consultant to help clients design memorable getaways and seamless travel experiences. This role is ideal for someone who enjoys planning, problem-solving, and creating elevated vacation moments for families, couples, and groups., Strong communication and customer service skills
Comfortable using basic computer programs, email, and online booking platforms
Ability to multitask and stay organized
Positive attitude and willingness to learn
Problem-solving mindset and attention to detail
Reliable internet and a quiet workspace

Work from anywhere with flexible scheduling
Access to industry training and professional development
Opportunity to specialize in high-value destinations and luxury experiences
Growth potential through advanced certifications and supplier partnerships