Join our teams of enthusiasts E-commerce & Retail Manager

CANAL+; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading international IP development agency is seeking an E-commerce and Retail Manager based in London. This role involves managing retail operations, leading cross-functional teams, and analyzing KPIs to drive e-commerce growth. Candidates should have 3 to 5 years of experience in e-commerce retail and a strong customer-centric approach. The position offers a chance to work in a dynamic environment within a supportive team. Flexible working options and growth opportunities are available.

Qualifications

• 3 to 5 years experience in e-commerce retail, preferably in the IP industry.
• Experience with inventory management and supply chain management.
• Strong problem-solving skills and ability to adapt to industry changes.

Responsibilities

• Manage retail and e-commerce operations to drive growth.
• Lead cross-functional teams and develop team members.
• Analyze KPIs and sales data to improve strategies.

Skills

Retail & E-Commerce expertise

Customer experience focus

Digital Marketing

Strong analytical skills

Leadership abilities

Tools

Google Analytics

MS Excel

E-commerce platforms (e.g. Magento, Hybris)

Job description

Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal groupits most famous IP being Paddington Bear.

Marketreach is the B2C branch of Studiocanal Kids & Family - we currently run a store at Paddington station open 7 days a week from 8am to 8pm another one located at the Savoy for the Musical and a Paddington online shop

We have a friendly close-knit team operating within a family of European media companies offering the flexibility of a small company whilst being supported by a larger group (Canal Group).

We are seeking an enthusiastic data driven and results-oriented E-commerce and Retail manager based in London be part of the the retail division. Reporting to the VP Retail you will be responsible for

Key missions & Skills

• Retail & E-Commerce Expertise
• Strong understanding of omnichannel retail operations including both physical store and online store management.
• Experience with e-commerce platforms (e.g. Amazon or other pure players)
• Knowledge of digital merchandising product lifecycle online and customer journey optimization.

Leadership & Collaboration

• Proven ability to lead cross-functional teams including store staff and digital teams.
• Strong interpersonal skills to collaborate with marketing IT logistics and HR .
• Experience in recruiting training and developing team members.

Customer-Centric Approach

• Strong focus on customer experience both in-store and online.
• Ability to implement and monitor customer service standards across channels.
• Understanding of UX / UI principles for e-commerce platforms.

Analytical & Strategic Thinking

• Ability to analyze sales data KPIs and customer behavior to inform decisions.
• Tracking consumer journey and optimize conversion
• Proficiency in forecasting inventory planning and demand analysis.
• Strategic mindset to align retail and e-commerce goals with broader business objectives.

Operational Excellence

• Experience in process optimization logistics coordination and supply chain management.
• Familiarity with loss prevention strategies and compliance procedures.
• Ability to manage day-to-day operations efficiently including reporting and audits.

Digital Marketing & Sales

• Understanding of digital marketing channels (SEO SEM email social media CRM).
• Ability to coordinate online campaigns and promotions with retail events.
• Familiarity with conversion rate optimization and cart abandonment strategies.

Technical & Tools Proficiency

• Comfortable using retail POS systems ERP tools and e-commerce CMS.
• Proficiency in Excel Google Analytics and reporting dashboards.
• Knowledge of compliance tools and documentation (e.g. RAMS compliance reports).

Organizational & Time Management

• Strong organizational skills to manage multiple responsibilities and outlets simultaneously.
• Ability to prioritize tasks meet deadlines and adapt to changing business needs.

Key qualifications

• 3 to 5 years experience in e-commerce retail preferably in the IP industry or an entertainment group.
• Solid commercial and retail acumen & vision
• Strong interest in the brand.
• Experience with inventory management and supply chain management
• Proficient in web analytics tools (e.g. Google Analytics) and e-commerce tracking tools.
• Excellent analytical skills and proficiency with CRM software and MS Excel.
• Knowledge of UX / UI principles and how they impact online sales.
• Strong problem-solving skills and ability to adapt to a fast-paced evolving industry.
• Strong interpersonal and communication skills able to build trusted relationships at all levels.
• Transparency open-minded and team player

Required Experience: Manager

Key Skills

• Digital Marketing
• Marketing
• Google Analytics
• Growing Experience
• Conversion Optimization
• Google AdWords
• Hybris
• Magento
• Account Management
• SEO
• E-Commerce
• Analytics

Employment Type: Full Time

Experience: years

Vacancy: 1