JobStart Junior Digital Executive - Client Services

ProfileTree; Belfast; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading digital marketing agency in Belfast is seeking a Junior Digital Executive for Client Services. The role involves managing client accounts, fostering relationships, and supporting project processes. Ideal candidates should have a passion for customer service and digital marketing, along with strong communication and time management skills. This hybrid position offers growth opportunities and a supportive work environment.

Benefits

33 days’ annual leave

Additional day’s annual leave for each year of service

Staff development

Regular team events and activities

Qualifications

• Minimum 1 year’s experience in a similar role.
• Passion for excellent customer service.
• Excellent communication skills.

Responsibilities

• Assist in managing a portfolio of client accounts.
• Develop and nurture strong client relationships.
• Support the project process for your assigned clients’ projects.

Skills

Customer service

Digital marketing

Communication skills

Time management

Job description

JobStart Junior Digital Executive - Client Services

ProfileTree is an award-winning web design and digital marketing agency based in Belfast, helping our clients to generate leads and sales through structured digital strategy, sleek web design and engaging digital content. Due to continued growth, a number of exciting opportunities now exist to join our team as a Junior Digital Executive within our Client Services department.

Our ideal candidate

You will be passionate about excellent customer service and digital services. You will be comfortable in all types of communication, including telephone calls, and you will love building relationships with clients and colleagues. Based on the skills you develop, there are excellent opportunities for growth and promotion with us, allowing you to follow a tailored career path that matches your skills and interests.

Key Responsibilities include:

• Assist in managing a portfolio of client accounts
• Develop and nurture strong client relationships, acting as the main point of contact for your assigned clients, keeping them fully informed of project process and driving client retention
• Support the project process for all of your assigned clients’ projects
• Collaborate with delivery teams to facilitate project delivery and ensure client satisfaction
• Participate in client meetings, aiding in project review discussions and maintaining detailed project records
• Record all projects elements and communications on the project management system
• Contribute to the development, maintenance and sharing of clear project documentation throughout the life of the project, for clients and internal stakeholders

Essential Requirements

• Minimum 1 year’s experience in a similar role
• Meet JobStart Scheme eligibility criteria https://www.nidirect.gov.uk/articles/jobstart-scheme#toc-2
• Passion for excellent customer service
• Passion for digital and/or marketing
• Excellent communication skills
• Strong time management skills

Benefits

• 33 days’ annual leave (pro-rata)
• Additional day’s annual leave for each year of service (uncapped)
• Hybrid role
• Staff development
• Regular team events and activities

To Apply

• Complete this application process OR
• Apply via JobStart at https://bit.ly/JobStartRoles

Please note that applications will be shortlisted as they arrive and these vacancies will only remain open until such times as all successful candidates are appointed.