Job Quality Assurance Consultant

StepStone Group; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading job listing platform in Manchester is looking for a Customer Service Advisor to provide tailored advice and technical solutions for optimizing job listings. You'll manage postings, provide analytics, and ensure stakeholders achieve the best response rates. Ideal candidates will possess strong analytical skills and a consultative approach. Offering 29 days holiday, private healthcare, and a hybrid working model, this is a fantastic opportunity for growth in a diverse work environment.

Benefits

29 days holiday allowance

Private medical and dental healthcare

Matching pension contribution

24/7 Employee Assistance Programme

Life Assurance Cover

Cycle to work scheme

Volunteering days

Dog-friendly office on Mondays

Qualifications

• Ability to read data sets effectively.
• Experience in providing tailored optimization advice.

Responsibilities

• Post listings to the site following best practice.
• Provide stakeholders with optimization guidance.
• Deliver statistical performance analysis of listings.
• Create personalized optimization advice using internal systems.

Skills

Consultative approach

Analytical skills

Attention to detail

Solution-focused mindset

Job description

Join our team and you’ll be responsible for providing bespoke advice and technical tailored solutions to support our customers achieve real results through quality job listings. Working in the customer service department you will post jobs on any one of our job boards as requested by our recruiters. You will adhere to a robust set of quality guidelines whilst inputting and editing data on our sites. Secondly your focus will be to provide expert advice based on analytical and market evidence to internal and external stakeholders.

Responsibilities

Posting listings to our site adhering to best practice guidelines to help customers achieve results. Provide stakeholders with optimisation guidance at point of posting around key advert areas such as Job title postcode salary information benefits etc.

Support clients and internal stakeholders to ensure they receive the best response rates from our listing offerings.

Proactively provide statistical based analysis regarding performance of customers listings. Using back office / SQL reporting to feed into support Customer Service Customer Success Sales etc.

Create personalised / tailored optimisation advice using internal systems market benchmarks and knowledge. For example but not limited to using AMP 0 apps report Gender Decoder Salary Checker Back office reporting.

Qualifications

Consultative and proactive approach.

Analytical having the ability to read data sets.

Keen eye for detail as large parts of the role involve data entry.

Forward thinking with a solution focused mindset.

Benefits

• 29 days holiday allowance bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24 / 7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working from the office)
• Volunteering days
• and you can bring your dog to the office on Mondays!

Our Commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company so we want to recruit develop and keep the best talent. We encourage applications from everyone regardless of background gender identity sexual orientation disability status ethnicity belief age family or parental status and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally including :

• Armed Forces Covenant : Silver Award Employer Recognition Scheme
• EcoVadis : Bronze Award
• Fertility Friendly Employer accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards : Inclusive Technology Award 2024
• Stonewall : Gold Award
• Stonewall : Top 100 Workplace Equality Index (85)

Remote Work: No

Employment Type: Full-time

Key Skills: Facilities Management, ASP.NET, Asset, CMS, Insurance Management, Accident Investigation

Experience: years

Vacancy: 1