Job Details Customer Visits and Heritage Officer R30802

MBDA S.A.S.; Stevenage; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading defense contractor in the UK is seeking a candidate to oversee customer visits and manage heritage materials. The ideal candidate will interact confidently with senior VIPs and handle logistical arrangements. This role offers a flexible working environment and comprehensive benefits including enhanced parental leave and financial wellness resources.

Benefits

25 days of paid annual leave

Dynamic working policies

Retirement savings plan

Free financial webinars

Share incentive plan

Mortgage advice

Season ticket loan

Employee Assistance Programme

Voluntary private medical insurance

Dental insurance

Healthcare cash plan

Flexible working arrangements

Enhanced parental leave

Facilities like subsidised meals

Additional developmental support

Qualifications

• Ability to confidently interact with senior VIPs and their Outer Offices.
• Able to work calmly under pressure and adapt to changing situations.
• Understanding of UK MoD structure and senior customer roles.

Responsibilities

• Deliver all course visits and assist with VIP visits to MBDA UK sites.
• Physically manage the visit on the day, including travel to other sites.
• Manage the Visits & Events Area and all associated equipment.

Skills

Confident interaction with VIPs

Ability to work under pressure

Knowledge of business objectives

Management of visit programmes

Understanding of UK MoD structure

Cultural awareness

Interest in history and heritage

Attention to detail

Job description

Key role offering the opportunity to oversee all customer visits to MBDA and manage all heritage material for MBDA UK.

Responsibilities

• Deliver all course visits, non‑senior management visits and assist in supporting VIP visits to MBDA UK sites. This will include liaison with the visitor's Outer Office, internal communications, producing a Visit Programme, site tour, security clearances and all elements of the logistical organisation, hospitality and presentations as agreed in consultation with the MBDA host(s).
• Physical management of the visit on the day, including travel to other sites if required.
• Deputise for VIP Customer Visits and Heritage Officer MBDA UK as and when required.
• Assist with the delivery of the annual live‑stream employee CEO/UK MD update, managing logistics for the senior team site visit programme on behalf of the MD’s office.
• Maintain the annual VIP and Course Visits Forecast.
• Management of the dedicated Visits & Events Area, including all equipment, bookings and swipe access.
• Manage missile models and materiel held by the Department.
• Record relevant details of all visits as part of the heritage role.

Heritage

• Actively locate, record and catalogue heritage material across MBDA UK.
• Assist in managing the MBDA UK SharePoint Heritage Portal and all material within.
• Control access and permissions to the MBDA UK SharePoint Heritage Portal.
• Assist in managing the heritage WeWatch channel and uploading new material.
• Co‑owner of the Corporate Social Network intranet Heritage site.
• Promote and advertise widely across the business the MBDA UK SharePoint Heritage Portal, responding to comments and encouraging conversations around the SharePoint site.
• Provide material on MBDA heritage when required.
• Maintain the Heritage Missile displays across sites, including sourcing additional display items where possible.
• Assist in providing an annual report on key milestones and significant events across all sites.
• Liaise with each site's Heritage volunteers with the aim to maintain all local records centrally.

Skills & Qualifications

• The ability to confidently interact with senior VIPs and their Outer Offices.
• Able to work calmly under pressure and react to changing situations.
• Adequate knowledge of the business and purpose of each Directorate.
• An ability to manage detailed visit programmes against taught timelines.
• Understanding of UK MoD structure, departments within and roles of senior customers.
• Awareness and understanding of cultural differences and requirements for visits.
• Personal interest in history and heritage.
• Attention to detail to support cataloguing heritage material.

Benefits

Employees receive 25 days of paid annual leave per calendar year, in addition to all statutory and public holidays. After 5, 10 and 15 years of service, an additional day of annual leave is added to your allowance at each of these milestones. You can also enjoy more time off by purchasing up to an additional five days holiday through payroll.

Our Dynamic Working policies allow individuals great levels of flexibility around the hours they work and where they work. Depending on your role and function, this may include options for paid overtime, dynamic leave (time in lieu) and more.

Our MBDA Retirement Savings Plan is a ‘Defined Contribution’ plan in the Mercer Master Trust, administered by Scottish Widows. The standard contributions are 4% of an employee’s base salary and 6% employer contributions. You can increase both employee and employer contributions by up to 2%.

Financial Awareness – Employees have access to free financial webinars hosted throughout the year, along with a financial education website which provides plenty of useful hints, tips and guidance on managing financial wellness.

Share Incentive Plan – Acquire shares in our UK Shareholder, BAE Systems PLC, the scheme is tax efficient on shares purchased.

Mortgage Advice – Employees can access free of charge mortgage advice and webinars.

Season Ticket Loan – Employees can borrow the value of public transport season ticket for bus or train journeys to and from work, spreading the cost over 12 months.

Critical Illness – Employees receive a tax‑free lump sum payment to help cover medical expenses, lifestyle adjustments and more.

Employee Assistance Programme – Independent, confidential support available 24/7, including short‑term counselling.

Voluntary Private Medical Insurance – Three healthcare plans available to suit individual requirements, funded for eligible employees (Grade C & Above).

Dental Insurance – Provides cash back on everyday dental expenses, with six levels of cover available.

Healthcare Cash Plan – Offers cash back on everyday healthcare expenses such as optical, dental and wellness, with six levels of cover.

Healthcare and Leisure – Cash back on everyday healthcare expenses, medical fees, dentist fees, opticians and special deals for sporting and recreational facilities.

Flexible working arrangement: 2 days per week on-site, dynamic hybrid schedule, and up to 15 additional flexi‑leave days.

Enhanced parental leave: up to 26 weeks for maternity, adoption, and shared parental leave, with additional benefits for paternity, neonatal leave and fertility treatment support.

Facilities: subsidised meals, free car parking, and health & wellbeing programmes.

Additional perks include discounted vouchers, purchase of new vehicles via MyCar Scheme, holiday purchase options, and support for further education and development.

Security Clearance: Citizen or Dual UK national with British citizenship; all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS).