Jo Malone London - Business Manager - House of Fraser, Glasgow

ESTÉE LAUDER Companies; Glasgow; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading cosmetics company in the United Kingdom is seeking a dynamic Store/Retail/Counter Manager. This role requires proven retail management experience and the ability to inspire a team of Sales Associates to meet sales and customer service targets. Successful candidates will demonstrate strong business planning skills and a flair for creating engaging in-store events. This position offers an exceptional opportunity for career progression within a prestigious company that values diversity, providing training and competitive compensation.

Benefits

Competitive remuneration and benefits package

Outstanding training and development opportunities

Qualifications

• Proven retail management experience preferably within cosmetics.
• Ability to provide inspirational and personalized customer service.
• Experience in business planning and setting customer service targets.
• Previous retail operations experience including inventory management.
• Proven track record of leading a team to achieve sales targets.
• Experience in executing in-store events.

Responsibilities

• Lead, coach, and develop the Sales Associates team.
• Create and execute a business plan to recruit and retain customers.
• Manage all sales, customer service, and operational targets.
• Conduct sales analysis and staff scheduling.
• Ensure effective cash reconciliation and inventory management.

Skills

Retail management

Customer service

Business planning

Leadership

Event management

Inventory management

Point-of-sale software

Microsoft Office

Job description

Description

We are looking for a dynamic and inspirational Store / Retail / Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management / assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview