Jnr Technical Support Engineer - Platform Technologies. in London

Energy Jobline ZR; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading energy job board in the City of London is seeking a Junior Technical Support Engineer to join their embedded team. This hybrid role involves resolving technical issues, advocating for customers, and maintaining product functionality in a fast-paced environment. Ideal candidates possess a Bachelor's in Computer Science and understand programming and database management. This position offers opportunities for career progression and skill development.

Qualifications

• 1+ years of related experience within a technical support environment.
• Understanding of Object-oriented programming like Java.
• Knowledge of web applications stack components.

Responsibilities

• Resolve technical issues reported by internal and external customers.
• Communicate with customers and our teams through case, phone, and other electronic methods.
• Manage customers' expectations and maintain case hygiene.

Skills

Problem-solving

Technical Support

Communication

Customer Service

Education

Bachelor's in Computer Science

Tools

ServiceNow

MySQL

Oracle

Java

Job description

Overview

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Key Tech Stack; Java; We Applications stack; JavaScript, Python, Perl, Unix Shell, or Windows Shell; Linux/Unix; MySQL, Oracle; Workflow Automation.

We seek to join our Dexian embedded team supporting our client, a market leader in the arena of cloud platform workforce automation applications, a Jnr Technical Support Engineer – Platform Technologies. This is a full-time employee role that is hybrid. The client is in West London at the beginning of the M4 corridor. This is a superb opportunity to progress your career by gaining skills in a highly prestigious product environment.

Our Client’s Global Technical Support team is a diverse, creative, fast-growing team! They provide technical support 24/7 through their various Support Centers around the world. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.

As a Technical Support Engineer, you will enable customers with your passion and knowledge of the Workflow Platform. You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs.

You will be the voice of the customer in product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.

You will be joining a team responsible for the platform and its data integrity. The team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities.

Responsibilities

• You will work on and resolve technical issues reported by internal and external customers.
• Maintain impeccable case hygiene and customer-related files and records.
• Customer Advocate providing support to users/administrators of our platform.
• Understand our platform, cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.
• Manage customers\' expectations and experience in a way that results in high customer satisfaction.
• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Suggest and implement improvements to internal processes.
• Communicate with customers and our teams through case, phone, and other electronic methods.
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.

Soft Skills

• Strong commitment to own development by continuously updating knowledge, skills, and abilities.
• Strong sense of ownership; readily takes responsibility for actions and makes amends as necessary
• Ability to build a trustworthy reputation by honoring agreements and reliably following through on commitments.
• Ability to break down complex concepts into parts to better understand them.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Personal commitment to quality and customer service.
• Ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
• Ability to multi-task and efficiently manage the case queue.
• Ability to respond to different situations with an appropriate level of flexibility.
• A team player attitude to work efficiently in a collaborative environment.

Technical Skills

• A Bachelor\'s in Computer Science (or related technical degree) or 1+ years of related experience within a technical support environment.
• Some understanding of Object-oriented programming like Java.
• Some understanding and knowledge of the components in the web applications stack.
• Some understanding and knowledge of the scripting: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• Some understanding and knowledge of Linux/Unix.
• A good Experience with relational databases (e.g. MySQL, Oracle).

How to apply: If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.