Jimmy Choo Supervisor- Jimmy Choo

Jimmy Choo; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury accessories brand in Manchester is seeking a Supervisor responsible for supporting the Store Manager, overseeing team performance, and maintaining high standards of customer service. The ideal candidate excels in communication, understands the luxury market, and is adept at multitasking within a vibrant retail environment. Exceptional interpersonal skills and a self-motivated attitude are essential. This role emphasizes innovation and a commitment to customer satisfaction, reflecting the luxurious ethos of the brand.

Qualifications

• Demonstrable skills in managing multiple demands in a multinational business.
• Knowledge and understanding of the luxury market.
• Prepared to go the extra mile to achieve targets.

Responsibilities

• Support the Store Manager in reaching targets and KPIs.
• Ensure team provides exceptional customer service.
• Assist Management Team in providing training and maintaining a client database.
• Monitor merchandise presentation according to VM standards.

Skills

Excellent communication skills

Fluent English

Microsoft Office

Customer service insights

Leadership capabilities

Job description

Company Profile:

Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.

Supervisor – Jimmy Choo

Main responsibilities include:

• Supporting the Store Manager in reaching targets and KPI’s and ensuring that the team are effectively managed
• Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony
• Assisting the Management Team in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated
• Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty
• Ensuring the efficient running of the concession following directives and procedures as set by Retail Excellence, the Management Team and the Company
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
• Ensuring that customer complaints are promptly and successfully resolved
• Supporting the Management Team with successfully running and managing the day-to-day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising
• Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
• Assisting in organising and managing stock takes as and when required
• Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times
• Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets
• Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
• Supporting the team in monitoring and managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures
• Supporting with any back of house and administrative operations as requested
• Demonstrating flexibility by supporting with any other ad‑hoc duties as might reasonably be required in the successful running of the store
• Developing a detailed knowledge of the product including construction, materials, care and designing order to provide exceptional and knowledgeable customer service
• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty

Competencies and Experience Required:

• Excellent communication skills both written and verbal
• Fluent English
• Additional languages advantageous
• Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully handles multiple demands and competing priorities in a multinational business
• Seeks opportunities to be proactive and pre‑empt concession and team issues
• Demonstrates respect, leadership capabilities and regularly exceeds expectations
• Shows innovation and initiative

Personal Attributes:

• Enthusiastic, self‑confident and self‑motivated
• Understand and represent the luxury lifestyle image of Jimmy Choo
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].