Jewellery Store Lead: Customer Experience & Growth

Zachary Daniels Recruitment; Wales; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast-growing accessories brand in Flintshire is seeking a passionate Assistant Manager to support store operations and drive team performance. Responsibilities include managing HR tasks, ensuring customer satisfaction, and maintaining store standards. The ideal candidate should have supervisory experience and strong leadership skills, especially in the Jewellery sector. This role offers a competitive salary of up to £30,000 and various employee benefits, including discounts and opportunities for progression.

Benefits

28 days holiday (inc bank holidays)

Generous staff discount

Brand incentives throughout the year

Pension

Opportunity to progress and develop

Qualifications

• Previous experience as an established Supervisor or Assistant Manager.
• Background in Jewellery desirable.
• Strong leadership and people management skills.
• Excellent communication both written and verbal.
• Excellent time management and organisational skills.

Responsibilities

• Support and oversee daily store operations to ensure a high standard of customer experience.
• Lead by example in providing exceptional customer service and maintaining store presentation.
• Manage HR tasks including recruitment, training, performance management, staff development, payroll.
• Manage store team, including scheduling and performance management.
• Address and resolve customer issues promptly, ensuring satisfaction and loyalty.
• Ensure store compliance with health and safety regulations and data protection.
• Provide regular reports on inventory levels, best-selling products, and sales trends.
• Conduct stock counts and ensure optimal stock levels.

Skills

Leadership skills

Communication skills

Time management

Organizational skills

Job description

A fast-growing accessories brand in Flintshire is seeking a passionate Assistant Manager to support store operations and drive team performance. Responsibilities include managing HR tasks, ensuring customer satisfaction, and maintaining store standards. The ideal candidate should have supervisory experience and strong leadership skills, especially in the Jewellery sector. This role offers a competitive salary of up to £30,000 and various employee benefits, including discounts and opportunities for progression.