Jewellery Brand Manager

Harrods; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury department store in Greater London is seeking an experienced Brand Manager for Jewellery. You will oversee sales and operational performance while inspiring your team to deliver world-class service. The ideal candidate has management experience in luxury retail, with strong analytical and leadership skills. This role offers an opportunity to shape client experiences and drive brand success on the shop floor.

Benefits

Friendly work environment

Career development opportunities

Qualifications

• Previous management experience in luxury retail, ideally in jewellery.
• Strong analytical skills to drive commercial decisions.
• Excellent leadership and communication skills.

Responsibilities

• Lead and motivate the team to deliver exceptional sales and service.
• Create and deliver monthly sales action plans.
• Analyze sales performance and implement corrective actions.
• Oversee operational standards including stock control.
• Build strong client and brand relationships.

Skills

Leadership

Sales Performance Analysis

Customer Focus

Team Motivation

Client Relationship Management

Job description

Step into the heart of Harrods Jewellery, home to some of the most iconic and sought-after brands in the world. As a Brand Manager, you'll lead your team to success, shaping the client experience, driving sales, and ensuring your brand shines on our world‑famous shop floor.

As a Brand Manager in Jewellery, you'll oversee the sales, service, and operational performance of your brand, ensuring it meets its KPIs and reflects the highest standards of luxury retail. You'll manage and inspire your team to act as true brand ambassadors, delivering world‑class service while maintaining outstanding product presentation and operational excellence. Working closely with buyers, department managers, and external brand partners, you'll also play a key role in shaping product assortment and driving commercial results.

Responsibilities

• Leading and motivating your team to deliver exceptional sales and service, role‑modeling brand behaviours at all times
• Creating and delivering monthly sales action plans to drive performance and achieve targets
• Analysing sales performance and implementing corrective actions in collaboration with department managers and buyers
• Overseeing operational standards, including rota management, stock control, PI counts, and compliance with policies and procedures
• Building strong client and brand relationships, coaching your team in clientelling, and supporting brand events and initiatives

This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

You will be a confident and commercially astute leader with proven experience managing in a luxury retail environment. You'll balance strong sales focus with people leadership, coaching your team to reach their potential while ensuring your brand's success on the shop floor. Resilient, collaborative, and customer‑focused, you'll thrive in a fast‑paced environment where excellence is the standard.

Qualifications

• Previous management experience in luxury retail, ideally within jewellery, watches, or premium accessories
• Strong analytical skills with the ability to use data to drive commercial decisions
• Excellent leadership and communication skills, with a passion for coaching and developing others

Harrods is one of the world’s leading luxury department stores and we're becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You: Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You: Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.