JDE & IT Controls Applications Support Engineer

Amneal Pharmaceuticals LLC; Scotland; On-site; GBP 40,000 - 55,000; Full time

Job summary

Amneal Pharmaceuticals LLC is seeking an Applications Support Engineer to provide Level 1/2 support for critical enterprise apps, including JD Edwards ERP, RF-SMART, SOM, IQVIA, and EDI interfaces. The role interfaces with business users, IT, vendors, and MSPs to resolve incidents and requests within SLAs.

Responsibilities include ITGC/SOX compliance support, user provisioning, change control evidence, and coordination with application, database, and security teams.

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience.
• 3+ years in IT applications support.
• Experience with JD Edwards ERP, RF-SMART, SOM, IQVIA applications, EDI integrations is preferred.

Responsibilities

• Provide day-to-day operational support for JD Edwards ERP environment and related business processes; troubleshoot JDE, batch jobs, interfaces, printing, security, and user-access issues.
• Coordinate issues requiring deeper functional/technical expertise with internal teams and external partners.
• Support RF-SMART, SOM, IQVIA applications, and associated interfaces, data feeds, and user issues; monitor and resolve EDI transactions.
• Assist with IT General Controls (ITGC) and SOX compliance efforts; support access reviews, provisioning, and audit evidence.
• Maintain incident/documentation and SOPs; contribute to knowledge articles and post-production support when required.

Education

Bachelors Degree (BA/BS) Computer Science and/or equivalent experience - Preferred

Job description

Amneal Pharmaceuticals LLC is seeking an Applications Support Engineer to provide Level 1/2 support for critical enterprise apps, including JD Edwards ERP, RF-SMART, SOM, IQVIA, and EDI interfaces. The role interfaces with business users, IT, vendors, and MSPs to resolve incidents and requests within SLAs.

Responsibilities include ITGC/SOX compliance support, user provisioning, change control evidence, and coordination with application, database, and security teams.