IV Co-ordinator

NHS; Stockport; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare organization is seeking a part-time IV Co-ordinator in Stockport to manage referrals and schedule appointments. The role involves collaborating with clinicians and ensuring smooth operations. Qualifications include GCSEs in Maths and English, alongside strong communication and time management skills. Competitive salary and flexible working hours are offered.

Benefits

Competitive rates of pay

Generous holiday entitlement

Long service enhancements

Option to purchase additional leave

Qualifications

• Motivated team player with strong problem-solving skills.
• Experience working with the general public, ensuring effective communication.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Manage referrals into the service and schedule appointments.
• Collaborate with clinicians and shift leads for efficient operations.
• Handle patient calls and manage a caseload.

Skills

Communication skills

Time management

Problem-solving

Flexibility

Education

GCSE Standard in Maths & English

Tools

Microsoft Office

Adastra

EMIS

Job description

Mastercall Healthcare is social enterprise organisation. Ourmission is to achieve excellence in the care of our patients, providing a safeand caring high-quality service that is easily accessible. We provide severalinnovative out of hospital services, that have patients at the forefront ofevery service we provide.

An exciting opportunity has arisen to appoint a part time IV Co-ordinator. We work on a two-week rota and havethe following set shifts available.Interviews scheduled for 4th December 2025

Week 1

Tuesday 0800-1300

Saturday 0800-1300

Saturday 1300-1800

Sunday 0800-1300

Week 2

Saturday 1300-1800 (1 in 4)

Sunday 0800-1300

Rate of Pay £13.87 to £16.66 per hour depending on shift time

You must have right to work in the UK as we are unable tooffer graduate or visa sponsorship, and no visa extensions can be offered forthis role.

Main duties of the job

The primary role of a Coordinator is to manage referrals into theservice and schedule appointments and visits. This includes keeping bothpatients and clinicians informed, handling a case load of patients, ensuringthat comfort calls are made, and performing any necessary administrativeduties.

On a daily basis you will work in collaboration with the clinician incharge and your shift leads to ensure efficient operation of all coordinatorservices. You may also be asked to provide additional support to the Dentalhelpline service, to help deal with spikes in demand.

You will liaise closely with the Shift Leads, Operations Manager andStrategic Manager to ensure the smooth and efficient supervision of theservices during operational hours.

About us

Mastercall Healthcare has over 29 years experience as aninnovative, highly performing, award-winning Social Enterprise organisation.

We are passionate about providing the very best patient careat the very best place for the patient.

Our Social Value ethos commits us to ensuring the very bestuse of the public pound, maximising the return on investment of ourcommissioners, and supporting the NHS deliver affordable, effective, safepatient centred services.

Our purpose is to ensure that we deliver safe, high quality,patient centred services that support people to live and age well. We are hereto support our community and our health and social care partners. We provide arange of highly effective urgent primary care services that support hospitaladmission avoidance and early supported discharge from hospital whereclinically safe and appropriate.

Employee benefits include:

Living Wage Employer

Competitive rates of pay

Generous holiday entitlement, long service enhancements andthe option to purchase additional l eave

Job responsibilities

The primary role of a Coordinator is to manage referrals into theservice and schedule appointments and visits. This includes keeping bothpatients and clinicians informed, handling a case load of patients, ensuringthat comfort calls are made, and performing any necessary administrativeduties.

On a daily basis you will work in collaboration with the clinician incharge and your shift leads to ensure efficient operation of all coordinatorservices. You may also be asked to provide additional support to the Dentalhelpline service, to help deal with spikes in demand.

You will liaise closely with the Shift Leads, Operations Manager andStrategic Manager to ensure the smooth and efficient supervision of theservices during operational hours.

The non-exclusive list of duties and responsibilities, which follows,represents the range of tasks, which may be required to be undertaken routinelyor periodically.

Systems/ General

To receive &accept calls from patients and health care professionals accessing theservice streams within CCS on corresponding systems (ie Adastra/EMIS)To collateinformation from incoming calls and direct the call through the correctmapping process (passing a call to a clinician etc)

Manage a case loadof patients who have been referred to us, ensuring comfort calls areundertaken and relevant cases are closed/stepped down

Act as a point ofcontact for signposting patients to other services as necessary

Collating andsending information out to patients (ie leaflets, patient information

Create and updateschedules, despatching and progressing them as appropriate

To be responsiblefor cancelling and re scheduling appointments as necessary

Ascertain andmaintain sound knowledge and understanding of the communication systemsand office/computer/fax equipment

Report anyincidents, complaints and compliments on Ulyssess and to the Service/Shift leads in a timely fashion

Be the first pointof contact for complaints on shift and deal with issues in an appropriatemanner. Have an up to date knowledge of complaints procedures andtimescale

Take a proactiveposition, working flexibly to help facilitate any future/necessary changeswithin the department

Dissemination andcollating of patient experience surveys and report on outcomes

Staffing/People

Promote goodworking relationships, maintaining a professional manner at all times

To give a full andconcise handover/report to colleague

Assist the shiftleads with general administration duties which arise and are within yourcapabilities, including call handling

Organisational/ Policies and Procedure

Work in accordancewith IG principle

To keep up to dateof all Mastercall policies and procedure

To uphold andpromote Dignity in Care for colleagues and patients alike

Undertake anyother duties that are within your skills and capabilities

Person Specification

Qualifications

• Educated to GCSE Standard Maths & English

General Qualities

• Motivated and a team player
• Strong problem-solving skills
• Flexibility and adaptability

Experience

• Experience in working with the general public
• Excellent communication skills both written and verbal
• Excellent time management Efficiently managing your own time and ensuring schedules are adhered to
• Fluent in the use of Microsoft Office and email, Ability to adapt to other software
• Organisation and planning Strong ability to organise, prioritise and manage multiple tasks simultaneously to meet deadlines.
• Previous administration role or NHS experience
• Knowledge of Adastra/EMIS computer systems

£13.87 to £16.66 an hourdepending on time of shifts