ITSM Project Manager - ServiceNow - Transition

Morgan Philips Group SA; Stevenage; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment consultancy in the UK is seeking a Project Manager for a six-month contract to oversee the transition of ITSM services in Stevenage. The successful candidate will have extensive experience managing complex IT projects and ITSM implementations, specifically with ServiceNow. Strong communication skills and a background in ITIL frameworks are required. Flexibility for home working is essential.

Qualifications

• Extensive experience in managing IT projects involving ITSM services and MSP transitions.
• Strong understanding of IT service operations, management, and cybersecurity.
• Proven ability to coordinate with multiple teams and stakeholders effectively.

Responsibilities

• Plan and execute the transition of ITSM services between MSPs.
• Develop and coordinate the ITSM transition plan with stakeholders.
• Ensure data and infrastructure migration is secure and validated post-transfer.
• Maintain and share weekly project highlight reports with stakeholders.

Skills

Managing complex IT projects

ITSM tooling (ServiceNow)

ITIL frameworks

Collaboration and relationship building

Strong communication skills

Risk/Issue Management

Financial accounting and reporting

Education

Degree or equivalent in IT

Professional qualification (ITIL, PRINCE2)

Tools

KeyedIn (PPM tool)

Job description

ServiceNow (ITSM) Transition – ITSM "Project Manager"

£550 pay per day – paid through an umbrella (Inside IR35)

Start 17th of November (ESSENTIAL)

Six‑month contract – in Stevenage/plus some home working – so must be flexible!

Key Responsibilities

• Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) into another (including both standing up an in‑group ITSM tool, and the supporting tooling).
• Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration.
• Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process.
• Oversee the secure migration of all data and infrastructure and validate that everything is working correctly after the transfer.
• Working within the IT Governance framework, managing vendors and change requests.
• Be a stickler for keeping schedules, risks, actions, issues, and dependencies updated within the project tool, KeyedIn (PPM tool).
• Manage expectations around project delivery, and if any deadlines are at risk, elevate concerns early to allow time for corrective action.
• Keep stakeholders informed, including maintaining and sharing weekly project highlight reports to keep everyone in the loop.
• Manage project budgets, tracking them responsibly and providing regular transparent updates.

Skills and Experience

• Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling (ServiceNow essential) implementations.
• A strong understanding of ITSM frameworks (such as ITIL).
• A strong understanding of IT service operations, service management, infrastructure, applications, data, Cyber security, and the overarching services provided by MSPs.
• Proven ability to collaborate, build relationships and influence individuals at all levels.
• Strong communication skills with a proven ability to coordinate effectively with multiple teams and stakeholders, including internal staff and the outgoing and incoming MSPs.
• Risk/Issue Management and ensuring escalation processes in place and used effectively.
• Experience of financial accounting and reporting practices such as costs and risks.
• Degree or equivalent, professional qualification advantageous (such as ITIL foundation, ITIL Service Operations, and PRINCE2/AgilePM).

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.