Italian-Speaking Customer Service Agent

Capita; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A consulting and services company is seeking a Customer Service agent with a strong command of the Italian language. In this full-time role based in Krakow, you will handle customer inquiries through various channels and analyze issues to provide effective solutions. The ideal candidate should be ready to participate in onsite training and work shifts. This position offers a performance bonus and a supportive work environment with a focus on work-life balance.

Benefits

Performance bonus up to PLN 5,000 / month

Additional day off for volunteering

Luxmed medical package

Multisport Plus / Classic card

Qualifications

• Ability to work on shifts from 8:00 AM till 22/24:00 PM.
• Readiness to work on-site in Krakow during onboarding.

Responsibilities

• Customer support through various channels.
• Analyzing and resolving customer inquiries.
• Providing information on products and invoices.
• Cooperation with other departments.

Skills

Knowledge of Italian at least C1 level

Customer support experience

Job description

A consulting and services company is seeking a Customer Service agent with a strong command of the Italian language. In this full-time role based in Krakow, you will handle customer inquiries through various channels and analyze issues to provide effective solutions. The ideal candidate should be ready to participate in onsite training and work shifts. This position offers a performance bonus and a supportive work environment with a focus on work-life balance.