Italian Customer Service Advisor

Express Recruitment; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an Italian Speaking Customer Service Advisor to join a renowned Nottingham-based brand. This role offers a competitive salary of approximately £24,000 D.O.E., hybrid working conditions, and excellent career progression opportunities. The successful candidate will resolve customer inquiries, collaborate with colleagues, and support administrative tasks in a dynamic environment. Strong communication skills in both Italian and English are essential, along with experience in customer service.

Benefits

Casual dress code

Enhanced discounts off products

Career progression opportunities

Qualifications

• Fluent in Italian and English essential for customer interactions.
• Experience in telephone-based customer service preferred.
• Strong IT skills, especially with MS Office applications.

Responsibilities

• Resolve customer inquiries via telephone and email.
• Collaborate with colleagues to address queries efficiently.
• Support general administration tasks as required.
• Contribute to the effectiveness of the CRM system.
• Manage stock and online ordering systems.

Skills

Fluent in Italian

Fluent in English

Professional telephone manner

Communication skills

Strong IT skills

Calm under pressure

Tools

MS Office

Job description

Always Active

Express Recruitment are currently recruiting for an established, renowned Nottingham-based brand who are seeking an Italian Speaking Customer Service Advisor to join their expanding team.

Our client is offering a fantastic starting basic salary of c£24,000 D.O.E. They offer a great career progression opportunity with this role and training will also be provided within a supportive culture.

You will have a full hybrid working policy within your contract for flexibility in the workplace. The role offers a stepping stone into the fashion industry and includes some fantastic benefits:

Benefits

• Casual dress code
• Enhanced discounts off products seasonally
• Career progression and city centre location

Responsibilities

• Resolve customer enquiries via telephone and email
• Work closely with colleagues to resolve every query quickly and efficiently
• Support with general administration tasks as required
• Contribute to the overall effectiveness of the ordering CRM system
• Managing stock and ordering online systems

Skills & Experience

• Fluent in Italian and English essential
• Professional telephone manner and communication skills essential
• Experience in a specific telephone-based customer service role highly advantageous
• Strong IT skills, confident with MS Office functions
• Ability to work under pressure, must remain calm during busy periods

Vacancy summary: Hours Monday to Friday. Job type: Permanent.