IT User Support Technician

I Net Software Solutions; City Of London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading IT services company is seeking an IT User Support Technician in London. The role involves providing technical support, managing user accounts, and assisting with information security. Candidates should have proven IT support experience and a strong understanding of Active Directory. This full-time position offers competitive benefits including on-site parking and UK visa sponsorship.

Benefits

On-site parking

UK visa sponsorship

In-person work location

Qualifications

• Proven experience in IT support, service desk, or IT administration role.
• Strong understanding of Active Directory and Windows environments.
• Basic knowledge of cybersecurity practices.

Responsibilities

• Manage user accounts, permissions, and access across systems.
• Resolve helpdesk support tickets in a timely manner.
• Assist the Information Security Manager with compliance tasks.

Skills

IT support experience

Active Directory knowledge

Helpdesk ticketing systems

Basic cybersecurity practices

Communication skills

Organisational skills

Job description

Job Description

Title - IT User Support Technician

Reference: INET/IST/Nov25

Location: Hounslow

Salary: £30,000.00 - £36,000.00 Per annum

Job Open date: 26th November 2025

Close date: 25th December 2025

Job Overview

We are seeking a dedicated IT Support professional to join our organisation. The successful candidate will provide technical assistance and support to our staff, ensuring the smooth operation of computer systems and network infrastructure. This role offers an excellent opportunity to utilise and expand your expertise in a dynamic environment, supporting a wide range of operating systems, hardware, and software solutions. The position is paid and suitable for individuals with a strong foundation in IT support, customer service, and technical troubleshooting.

Key Responsibilities - IT Administration & User Management

• Manage application user accounts, permissions, and access levels across multiple business systems.
• Handle file server user administration including folder access, security permissions, and user provisioning.
• Oversee and resolve helpdesk support tickets, ensuring timely and accurate resolution of technical issues.

Information Security Support

• Assist the Information Security Manager with due diligence questionnaires, audit documentation, and compliance-related tasks.
• Support regular system checks, security protocols, and data protection best practices.

Technical Support & System Maintenance

• Provide day-to-day IT assistance to staff across the organisation, both on-site and remotely.
• Manage the installation, upgrade, and maintenance of software, hardware, and IT systems.
• Troubleshoot issues related to networks, devices, applications, and user environments.

Skills & Experience Required

• Proven experience in IT support, service desk, or IT administration role.
• Strong understanding of Active Directory, user account management, and Windows environments.
• Experience with helpdesk ticketing systems and troubleshooting common software/hardware issues.
• Basic knowledge of cybersecurity practices, data protection, and IT compliance.
• Excellent communication skills with the ability to support non-technical users.
• Strong organisational and multitasking skills.

Job Type

Full-time

Benefits

• On-site parking
• UK visa sponsorship
• Work Location: In person