IT Transition Lead - Remote Onboarding & Migrations

Opus Technology; Surrey Heath; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading technology services provider in Surrey Heath is seeking an IT Service Transition Engineer to lead customer IT transitions. Responsibilities include creating onboarding plans, resolving technical issues, and ensuring successful migrations. Candidates should have at least 5 years of Microsoft solutions experience and strong customer care skills. This role offers a salary of £40-£45k with flexible remote work options.

Benefits

Private Healthcare and Cash Plan

Pension and life insurance

Personalised training and development pathways

Paid volunteering days

Flexible holiday allowance

Qualifications

• Minimum of 5 years in support and delivery of Microsoft solutions.
• Experience in liaising with customers and 3rd parties.
• Must be Microsoft Certified at intermediate level or equivalent.

Responsibilities

• Create detailed onboarding/offboarding plans and document customer IT estates.
• Identify risks and facilitate migrations.
• Support pre-sales discovery and identify upsell opportunities.

Skills

IT onboarding / transitioning

Microsoft-based solutions experience

Customer care skills

Technical issue resolution

IT Support Level 2nd Line

Microsoft Certified (intermediate level)

Microsoft Dynamics

ITIL or Prince2 qualification

Job description

A leading technology services provider in Surrey Heath is seeking an IT Service Transition Engineer to lead customer IT transitions. Responsibilities include creating onboarding plans, resolving technical issues, and ensuring successful migrations. Candidates should have at least 5 years of Microsoft solutions experience and strong customer care skills. This role offers a salary of £40-£45k with flexible remote work options.