IT Training and Process Support Analyst - REF 1201

Interface Recruitment UK; York and North Yorkshire; On-site; GBP 36,000; Full time

Job summary

A respected professional services firm in York seeks an IT Training and Process Support Analyst to deliver engaging training, support new technology rollouts, and assist in process optimization. Ideal candidates will have at least 2 years of relevant experience, strong interpersonal and organizational skills, and a proactive mindset. The role offers a competitive salary of £36,000 plus a range of benefits including pension and health cash plan.

Benefits

Pension

Life cover

Enhanced maternity and paternity pay

Health cash plan

Competitive holidays

Cycle to work scheme

Qualifications

• Minimum 2 years of experience in a similar role.
• Experience in training or onboarding in a professional services environment.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Deliver tailored training sessions on IT systems and processes.
• Support departments with process-related queries.
• Develop and maintain user-friendly documentation.

Skills

Training delivery

Business process understanding

Interpersonal skills

Organizational skills

MS Office proficiency

Change initiative support

Tools

Legal software

Job description

IT Training and Process Support Analyst – REF 1201

IT Training / Process Mapping & Evaluation

Professional Services

Any Legal Software / Systems would be an advantage

Contact number: 0113 2990570

Pension / Life cover / Enhanced maternity and paternity pay / Health cash plan

Region: North Yorkshire

Location – On-Site (York – possibility of Hybrid work after probation)

Salary - £36,000

Benefits – This is a great place to work with a great culture that enables their teams to have the work / life balance they deserve. In addition to that they can offer, flexible and hybrid working (after probation periods), a clear progression framework with individual career and development plans, wellbeing support and a great social scene.

A range of benefits including:

• Pension
• Life cover
• Enhanced maternity and paternity pay
• Health cash plan
• Competitive holidays (and a day off for your birthday!)
• Cycle to work scheme

We are seeking a personable, friendly, and outgoing Training & Process Support Analyst to join the IT team of this well regarded Yorkshire professional services firm. This is a people-facing role, ideal for someone who enjoys helping others, building confidence in technology and internal processes, and supporting positive change.

This is not a traditional IT trainer role. As well as delivering engaging training sessions, you'll support the rollout of new technology and processes, help identify where best practice is not being followed, and act as a key point of contact for business process support across departments.

Key Responsibilities

• Deliver tailored training sessions on IT systems, legal applications, and internal processes, both one-to-one and in group settings.
• Develop and maintain clear, user-friendly documentation and guides for legal teams and support staff.
• Support departments with process-related queries, offering guidance and troubleshooting where process gaps or inefficiencies are identified.
• Work with Heads of Department to understand team workflows and support adoption of best practice.
• Provide light-touch second-line support where queries relate to how systems or processes should be used, rather than purely technical faults.
• Play an active role in IT and business project rollouts - coordinating training schedules, helping to manage change, and supporting user adoption.
• Support onboarding of new joiners with introductory training on core systems and firmwide processes.
• Monitor system and process usage to proactively identify training needs or areas for improvement.
• Collaborate with the wider IT and Compliance teams to ensure policies and procedures are consistently applied and obtaining feedback from team members across the business regarding IT systems and internal processes
• Hands on IT support, helping people with internal systems and resolving queries as they arise
• Develop 'super users' across the firm

Skills and Experience

• Experience delivering training and/or onboarding in a professional services environment - ideally in legal, but not essential.
• Strong understanding of business processes and a methodical approach to identifying gaps, inefficiencies or non-compliance with procedures.
• Comfortable supporting users with questions related to "how to use" systems and processes - not just the technical aspects.
• Excellent interpersonal skills - friendly, approachable, and confident engaging with users at all levels of the firm.
• Experience supporting change initiatives or technology rollouts is desirable.
• Good organisational skills, with the ability to manage multiple priorities and adapt to the needs of different departments.
• Familiarity with common legal software (e.g. case management, document management, time recording) is beneficial but not essential.
• A proactive, solutions-focused mindset and a genuine enthusiasm for helping people improve the way they work
• Excellent verbal and written communication skills, with the ability to simplify technical concepts easily
• A good level of competence of MS Office is essential
• Minimum 2 year’s experience in a similar role

You'll join a well-established, friendly IT team in a respected mid-sized law firm. This is a varied role where you'll be encouraged to take ownership, contribute to firmwide initiatives, and make a meaningful impact on how technology and processes support legal service delivery.

Do you have proof of your right to work in the UK?

• Yes